welcoming and greeting the guest procedurewelcoming and greeting the guest procedure

Therefore, when using the 10/4 rule, its best for the doorman to make eye contact at ten feet and greet the guest with a smile when they are within four feet, all while demonstrating appropriate body language. Use the 10/4 rule when welcoming a hotel guest. Title of Textbook/LM to Study: Food and Beverage Services Manual Chapter: None Pages:103-106 Topic: Welcoming and Greeting Guests Procedures 11 best ways of greeting guests in the perfect hotel welcome, asking questions can make the process more pleasant by. The saying goes when I smile, the world smiles back at me. Incorporate this way of life into your welcome greeting. This article has been viewed 360,638 times. Weve put together some tips to make sure you, and your staff, are welcoming and greeting guests in your restaurant in the best way possible. If it happens that you are busy with another guests, acknowledge the new guest by making eye contact and . Most importantly, dont underestimate the power of first contact in order to ensure lifelong clients. As the Guest Services Representative, you will . While the 10/5 rule is common in the hospitality industry, I found that five steps can be too far away for a doorman to greet a guest, especially in noisy areas. Last but not least, click HERE to watch our exclusive training videos. Indeed, the provision of a warm welcome and ongoing attentiveness can be one of the things that sets you apart from the competition, ultimately helping to drive loyalty with customers. No guests are allowed between 12AM and 8AM (SUN-THURS) and 2AM to 8AM (FRI-SAT). The letter can be emailed automatically once a guest checks in or even printed and left inside the guest room. Although were an office full of live virtual receptionists, we dont have a specific in-office receptionist tasked with greeting guests. Maintain eye contact throughout, keep smiling and escort the guest to the table by saying This way please Mr./Mrs./Ms or Sir/Madam, Show the way by walking in front of the guest. Above all, if guests wish to get seated in particular areas and if situation permits then try your best to offer that. Greeting visitors in the reception area (all staff) Wear your company name badge, if appropriate, at all times in . Your greeting is a way of making a hotel guest feel at home right away, so be sure to make it count. Now customize the name of a clipboard to store your clips. If there is one guest who comes without reservation (which is known as walk in guest. And you may never like to come again, right? 119 0 obj <> endobj Grand Welcome Torrance, CA2 weeks agoBe among the first 25 applicantsSee who Grand Welcome has hired for this roleNo longer accepting applications. At Ruby, we aim to wow everyone we interact with, be it in person or when were answering phones. Include your email address to get a message when this question is answered. By submitting your details you agree to our, How to Open a Pet Store and Start Your Own Business, How to Start a Bike Shop: Tips and Tricks for Starting Your Own Business, How to Start a Barbershop: A Step-by-Step Guide for Entrepreneurs, Bar Management: Everything You Should Know, Payment Methods - And How To Accept Each Of Them, The essential guide on how to make a work schedule for your employees, Restaurant Staff Duties and Responsibilities, Restaurant Employees: Roles, Responsibilities, and Hiring Tips, How Much Do Restaurants Make in a Day? STANDARD OPERATING PROCEDURE Pull the chair out to ease access to the table and push the chair back when the guest is sitting. Just imagine choosing to dine at a fine dining restaurant and no one greets you or walks to your table, how would you feel about that experience? Explore your hospitality hub. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"