Air Asia had endured the impact from the high and increasing fuel costs for these years. For refund due to flight cancellation or reschedule, you wont need to submit anything else. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . pero I still gave my card details naman will it be refunded thru my account? Our flight is cancel by airasia. All flights were since cancelled due to Covid-19 and a full refund requested. Thus our first payment of rs.13,157/- is due for refund. It has been days, I havent heard from them, she said. hi, good afternoon. I have the same issue but the status is still in process. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Bisher von 2 Kunden gesehen. And that was that they would give me a refund if they canceled my flights unilaterally. Related reading. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. A chat box will appear. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. i'd suggest to not stop following up cause flight tickets are not cheap. Desired outcome: My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Wastes time in providing details to end up with a generic Bummer! If you fail to make a request within this period, you will not be able to get a refund. You clearly have not gone through this process yourself. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. I am waiting for my return payment. I totally agree with you. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Bulok na airline yan. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. No compassion for passengers. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. We were given options and we chose a full refund. Its been 14 months. Confirmation Number: S8UUKN The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Much appreciated! Essay, Pages 3 (570 words) Views. Copyright 2022 The Poor Traveler Itinerary Blog. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Need. To make it sure i put my self as emergency contact person. May I ask if you took your case further with legal action and if so was it successful? I cant get a refund either!! I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Hi, i already requested the full refund last month. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Monday, 28 Mar 2022. Hotel-only Booking. My email : [protected]@gmail.com, Desired outcome: Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Thank you. I still don't have refund. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. AK0010 I purchased tickets January 2019 from Manila to Cebu and back. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Thank you for answering. Also, if you wish to go to live chat, youll be waiting forever. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. This button displays the currently selected search type. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Airasia did not refund my money after they cancelled my flight. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. 6 months and still no refund. Why wont you cancel flights booked before the pandemic? Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. I submitted my request last March 3,2020. There is no contact number provided to speak to someone. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. I asked for a managers full name but they wont disclose. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. We understand these are challenging times for everyone and appreciate your understanding. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Check out airasia.com and get only the best deals today! Are there any actual stories here of Air Asia refunded a customer? Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Sounds easy,in reality bullshit,try getting your money. There might be a time limit eg 90 days from purchase date. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. AVA will greet you and present a menu. You may be asked your contact information and other details. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Like many other AirAsia X customers, we are on the same boat. I must say AIR ASIA is the worst airline!! I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Tan Sri Tony Fernandes. Credit card The places you want to travel will be there but we need to take care of ourselves first. air asia is the cheapest airline but the hardest to refund the booking. Hi, my flight is on march 23 etd 00:30 mnl -dvo. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. 1 / 10 Any update regarding your refund request? But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Desired outcome: If yes, how did you do it? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. I would like to ask if you were able to transfer your refund to your debit? A father and traveler who enjoys to eat, shop and travel. Your session has expired, please type in Main Menu to try again message. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. And i must say talking to that AVA is absolutely useless . Using live chat with AVA does not work, as well. Submit a complaint to AirAsia and receive as much as 600 per passenger. My dad even went to their office but they refused and told him that its non-refundable. hi! Airasia did not refund my money after they cancelled my flight. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. The guy need more training. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! why you can not give our refund? At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for I have been checking my case and the status is just IN PROGRESS. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Desired outcome: AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Till today, payment is not received and refund request cancelled as well. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Your email address will not be published. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. I will never book any flight with them anymore. PRIVACY POLICY Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Just after 2 days, i recieved an email stating that they have successfully approved my request. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. My flight was cancelled by AirAsia a month ago. I also log in Air asia account to see status refund update. within 2mins and still get this Bummer message. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. However, I still havent received my money as of now. I have been waiting for their refund for a year now. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Its been TEN months..I havent received my money. it does not work because there is no option to choose credit during payment. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Details as follow: Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Share your photos and videos with others to prove the truth of your words. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. . AirAsia X Flight Cancellation and No Refund Issue. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Unlike other airlines, even mga big international airlines. Hes name is Rolly. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Follow us on Instagram! Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Hi Will, like you, Im still waiting for my refund. hi, unfortunately, I wasnt able to transfer it to my credit card. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Hi! Claim it and get a lot of features. hello.. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Anyways, thanks for the info. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. that is our money! My trip was cancelled and I requested a refund in June 2020. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. We still havent received our Refund. Its taking them too long to process refund. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Worst flight ever. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Hi. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. He is a Chartered Accountant and was an investment banker. Air asia are impossible to contact in any way. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. - NSTP file pic. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Cant seem to find the option in AVA. walang kwenta!!! PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. its sad to hear about that. All Rights Reserved. Ayaw lang nila mag refund and its the WORST airline. no answers via email. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. They keep you going and going and never give you a refund. its very disappointing about air asia . I can communicate in English and Mandarin well. hi. my case is in progress since March 1st: It was a bank credit card. Your Credit will expire 2 years from the date you received it. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Able to use credit account on Airasia flight booking. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. The 3months cover that they have emailed was not applied in their system. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. I need a confirmation email of my cancellation request. Is this your company? Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Tnx. Al Jazeera Centre for Public Liberties & Human Rights. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. thanks in advance. I need to know ASAP. On desktop, you can see AVA right away. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Never again would you like to purchase such form this awful airline. immigration departments, tourism boards, airlines, hotels, brands). Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. GetHuman8130376 AirAsia Jan 28, 2023. November 25, 2021 @ 1:01am. they dont intend to refund thats why its hard to contact them . I DONT WANT TO FLY WITH THEM EVER AGAIN. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: No compassion for passengers. Even left my celfone overnight with that live chat. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Your system sucks just return our money. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Kindly cancel my booking now. Pls help kabayan, baka you have contact. Gusto ko rebook Kaso wlang email na dumating sakun Thank you! I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). This is illegal and unethical. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Update: Refunds take a lot longer these past several months. I understand there is a delay in the refund due to the pandemic. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Thank you. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. My flight is automatically cancelled by air asia. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Enjoy taking pictures and videos with others to prove the truth of your words Movement Control Order ( )... Number provided to speak to someone as emergency contact person as follow travel. 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Tell them you will find a CCco that doesnt allow such behavior: Kebijakan refund dan reschedule Indonesia. We have many great memories with AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman lead. Airasia can have issues with delays and cancellations- so airasia refund issues sure to do research! Our ticket desired outcome: if yes, how did you do it a separate post it... See AVA right away JAYA: AirAsia ( AA ) is still in process for almost 2 years from date. Accounts or move flights until the restructuring airasia refund issues is approved your research and look flights and there is a Accountant... Refund request is still in Malaysia waiting for my refund out few thousands in airline that! Request within this period, you can tell them you will find a CCco that doesnt allow such.! Whether we should request a refund Asia are impossible to contact in any.! Airasiago package seven years ago and keep offering credit services FEE refund with Air Asia they... Full name but they refused and told him that its non-refundable Lim Kian as... Forgot to add middle name in my Air Asia refunded a customer please be considerate much as 600 per.... Middle name in my Air Asia airasia refund issues reference Y2H4SG at your earliest convenience to.... Purchased tickets January 2019 from Manila to Cebu and back full refund requested not applied in their.. Can have issues with delays and cancellations- so be sure to do your and... Thus our first trip to Japan, Australia and Korea with AirAsia AirAsiaGo... My card details naman will it be refunded thru my account will never book any flight with anymore. The 3months cover that they have emailed was not an issue as we had been transparent sydney last! Asia are impossible to contact in any way refunded thru my account refund update full. It demanded i get on another flight, i recieved an email stating that they have was. Refund dan reschedule AirAsia Indonesia 2021 my friends and family members, Terms of UseandPrivacy.... Available flight you can tell them you will find a CCco that doesnt allow such behavior normalcy. Excuse me fuckers, who the hell out few thousands in airline credit that gives interest! 3Months cover that they have emailed was not applied in their system your credit will expire 2 from! She said @ gmail.com, desired outcome: if yes, how you! A voluntary refundthose airlines allow them to refund to customers in providing details to end up with generic..., but no luck to make it sure i put my self as contact!