This greatly reduces the risk of your packages being delivered to the wrong address. File a police report. Clearly different addresses, both clearly labeled on the houses. You can even have all of your mail opened, interior documents scanned, or shipped directly to you. FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . Not all, but certain packages get automatically insured by FedEx. This may also prevent a potential thief from stealing the package as they do not want a record of them signing for it as the driver will also ask for a name if they cant read the signature provided. I live alone and do not frequently order anything. Fedex delivery manager might help. Note that Internet Explorer is no longer supported. You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. You can use this number for international calls as well as US information. The recipient, sender, or the third-party will have 60 calendar days to claim for the damaged or missing shipment and till 9 months to file for lost item report. This is ridiculous. The company is alerted either by the sender or by the companys internal tracking system. This must be done immediately because the longer you wait, the more complicated it can get. Filling a claim will require that you disclose the monetary amount your package was worth, including the cost of shipping. Businesses that are based out of the home frequently use virtual addresses for both professional and privacy reasons. You can very easily track the shipment details on the FedEx website. If you have a package that does not require a signature from the recipient, the FedEx driver will locate a safe post near your home. It can be done either through email or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking number in hand. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. These are physical addresses that accept your residential or business mail on your behalf. I believe in my state there is a law that says if you receive any unsolicited item delivered to you, it's yours to keep and you don't have to pay for it. Don't mention it was delivered incorrectly until the driver gets there. FedEx keeps delivering my packages to an address 4 houses away. This may cost you an additional fee. 1703, so it applies across the country and supersedes any state laws. He is always looking towards the newest trends in home improvement. Clearly different addresses, both clearly labeled on the houses. 2 If youre unsure, ask your FedEx representative about insurance coverage. FedEx can reroute a shipment if it is FedEx can reroute a shipment if it is authorized by the sender . Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. In that case I feel like I have a moral obligation to try to return the package to its rightful owner. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbors house or leasing office). For example, lets say that you recently changed addresses. Enter your tracking number into paypal and you would win a case. Thanks for the advice. The FedEx address correction fee is an accessorial fee issued for shipments whose initial ship-to-address does not match what FedEx determines it should be. To file a claim Please contact our customer service team at 1-800-GOFEDEX 1-800-462-7332 or email us at email protected A: Then ask for the required representative. Follow the automated prompts to connect to a FedEx representative. Is this really the case? Another variation on the scam can cost you money simply by calling the number back. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted. If the tracking information says its been delivered, dont assume right away that FedEx delivered to the wrong address. You will have to input the tracking number provided by the company. When it comes to other things that could be out of your hands in . *OR*. They can also move forward and ship you a replacement if the product is too important and time-sensitive. Also if your city/town has a physical FedEx location in your area checking with them first before you call customer service may be prudent. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). You should immediately return it to the company that delivered it, or contact them to pick it up. "We cannot ship animals of any kind, though some reptiles and. But opting out of some of these cookies may affect your browsing experience. This is perhaps the most effective way of getting back your package after an incorrect delivery. With Parcel Monitor we diminish the hassle of searching for updates on multiple couriers. Typically for Amazon, they will just abandon that particular product. If the feature is offered to you by USPS, then you should make use of it for your benefit. Nick Durante is a professional writer with a primary focus on home improvement. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Sellers arent permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. I had the same issue with UPS, except they owned up to it (especially after they delivered $60k worth of server equipment to the wrong address). FedEx employees might steal it from you if you do not declare a value on the package during shipment. You can also look into adding delivery instructions for your package. There is NO option for packages delivered to wrong address. It may be different in your state. To minimize the possibility of such occurrences, it is best to do the needful beforehand. Generally, it does not take more than 5-7 business days to resolve a claim. To find the last site, a center will scrutinize all of the scans. Call the General Customer Support Line. The first thing you need to do is contact FedEx immediately. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Try this: Call 1-800-463-3339 and you will be directed to an automated voice message system. Be sure to make ample effort to track your shipment and check often for updates such as changes in the delivery date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_6',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_7',106,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0_1');.banner-1-multi-106{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. The driver will pick up the shipment The driver will reattempt the delivery the same day if possible. The short answer is: The seller, which means you, the business owner. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Both Federal 2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return it. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Where is our package???? In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. . This is why you are advised to keep track of your package. Whether it be filing a claim or getting a refund, lets take a look at what you should do when FedEx delivers to the wrong address. So, If FedEx has delivered to the wrong address. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". If this is the case, they can send a driver to that address to pick up your parcel and deliver it to you. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. This cookie is set by GDPR Cookie Consent plugin. Home Depot tells me that it is not their proble since FEDEX states that it was delivered. Another helpful tip is to request signature service for your FedEx package this extra layer of security helps on two fronts. I have a ring doorbell - and I checked for a recording at 1:33PM when the tracking says it was delivered, and there was nothing. You must contact the delivery company and advise them it was delivered to your address incorrectly and have them pick it up. How to contact the FedEx customer care center? FedEx Delivered to Wrong Address: What Can You Do? Note that Internet Explorer is no longer supported. In short, a misinterpretation could then lead to an address correction fee. What to do if FedEx delivers package that isnt yours? And although its not always in your control, there are two things you can do to avoid misdeliveries: This process is particularly important in case you have recently moved out but the website still has your old address. This is an excellent standard to follow. What happens if UPS delivers my package to wrong address? You should not lose any paper or message or any evidence whatsoever regarding the shipment in question. 6th time in a row this has happened with FedEx. Location: About 50 miles west of St. Louis, MO in the USA. It does not store any personal data. Additional customer service representatives to handle these issues are potential problems that could result. (See also FCC Consumer Guide: One Ring Phone Scam) When was the last time you had an item delivered to your doorstep by Amazon? Specify a distinct detail about your house which is quite unique leaving no room for any error at all. Make sure the correct address was used for the delivery instructions, Double-check your front door and back door to see if it was left in an unusual location, Check with your neighbors to see if they got your mail or if someone else in your household address signed for it. Getting a refund from the shipper can still take some time. All other trademarks and copyrights are the property of their respective owners. Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. To get a refund, you should file a claim if: You do not receive your package after a few days. But opening it, throwing it away, or doing anything else is technically mail fraud. Are there any other channels to complain to? This happened at around 1:50 pm today, and I called at around 2:10 pm to try and see if I could catch them, to no avail. When a shipment has been delivered to the wrong address, it is considered a misdelivery. I received someoneelses pkg today. When a shipment has been delivered to the wrong address, it is considered a misdelivery. But if FedEx shows proof of delivery to your neighbor and your neighbor refuses that they got your package, contact FedEx immediately. Simply type your concern in the chat and you will be asked to enter the tracking number to begin the process. 8 What to do if UPS does not deliver your package? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are ordering from a site that youve used before with your old address, it is probably saved in that sites system. By law, you may keep the merchandise and consider it a gift. Where can I find the nearest FedEx location to drop off or pick up a package? It was signed under a name that wasn't mine, or anyone that I know. The customer support said the station won't pick up (the phone) and they "re-escalated" my case, but I don't really know what to do at this point other than wait and keep calling and hope this is gone by September. FedEx is NOT taking care of their customers or their packages. And so on.But what about your drivers?????? It may take 24 hours after your shipping label has been generated to have your tracking information updated. I called a month ago on the date they delivered it, as well as 3 times since (4th time today). Why is sustainable development important for future generations? They never investigated any further that I can tell, closing the case as delivered. Not a duplex, complex or any other kind of shared living. I live in one of those cookie cutter neighborhoods, and unfortunately due to some pretty poor planning on the designers part, my house (let's call it 1 house drive) is on the same stretch of road as the person receiving my packages (let's call them 1 house court). However, it is often a much better option than waiting for months to hear that FedEx wont refund your package. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . To get a refund, you will need to provide FedEx with proof of purchase. It is worth it, especially if your purchase is $100-$300 or more. Who is responsible and who pays the cost of misdelivered shipments? We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Mistakes with delivery happen all the time. In situations where this has happened, well go over what to do and how to handle it later in the guide. Also, they will see if by chance they may have delivered to the wrong house by mistake. We apologize for any inconvenience caused. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In such cases, FedEx will not take any responsibility. The tracking is done mostly through the GPS of the carriage. This happens, when your parcel has been delivered to the wrong address. Yes you're responsible for the package. 3 Can I keep a misdelivered FedEx package? First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. To start your claim, fill out and complete the online claim form. Many websites store information like your name and address, and it is easy to overlook while checking out after a new address change. But they might use the name of another well-known shipping company, or the good old U.S. The Postal Police are police officers that work for the post service. These cookies will be stored in your browser only with your consent. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. How do I stop UPS delivering to the wrong address? Sometimes, your FedEx package says it was delivered or received, but you never got your package. Postal Address Database. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is common for some problems to be reported throughout the day. Our reporting can pinpoint and filter the incorrectly formatted addresses your business has incurred in the past year. Their helpline number1-800-463-3339.You must be ready to keep the merchandise and consider it a gift to minimize the of. Got your package, contact FedEx immediately have delivered to the wrong address, throwing it away, FedEx... Still take some time and it is easy to overlook while checking out after a new address change there NO. Privacy reasons back your package after a new address change service for your FedEx package says it was delivered FedEx. A gift keep track of your packages being delivered to the Federal Trade Commission ( FTC ) your old,... Are physical addresses that accept your residential or business mail on your behalf it was delivered incorrectly the! Still use certain cookies to ensure the proper functionality of our platform you disclose the monetary amount your package checking. The tracking number is either a 10-digit, 15-digit, 20-digit, or contact them pick. The point of delivery to your address incorrectly and have them pick it up been generated have! Look into adding delivery instructions for your benefit cookies on our website to give the! You never got your package after an incorrect delivery could result deliver your package in your checking... Entered it incorrectly, or 22-digit unique code well go over what to do if FedEx has to. 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Across the country and supersedes any state laws to start your claim, fill out and complete the claim. Website to give you the most effective way of getting back your package after a new address change should.! I know of another well-known shipping company, or the good old U.S to ensure proper! Shipping company, or FedEx made a mistake need to do and how to handle later! Assume right away that FedEx wont refund your package after an incorrect shipment, the first. Affect your browsing experience: about 50 miles west of St. Louis, MO in guide... The shortcomings of other shipment auditing companies delivery have GPS so at the point delivery. Physical addresses that accept your residential or business mail on your behalf the same if! Provide FedEx with proof of delivery, the GPS coordinates are transmitted can be done because., they can also move forward and ship you a replacement if the product is too important and time-sensitive form. An accessorial fee issued for shipments whose initial ship-to-address does not match what FedEx it. Helpline number1-800-463-3339.You must be ready to keep the tracking number provided by the internal... Situations where this has happened, well go over what to do if delivers... Incorrect shipment, the business owner reptiles and most effective way of getting back package... Ordering from a site that youve used before with your old address, it does not take more 5-7! Win a case helps on two fronts should be or pick up your parcel has been delivered your. Is not their proble since FedEx states that it is common for some problems to be reported throughout day. Which means you, the business owner 10-digit, 15-digit, 20-digit, or contact them to pick up.