If you claim, they refund the insurance cost. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. Both salespeople pushed the sale of these warranties very heavily. Laughingly they said oh so sorry we added the wrong number. Water-based spills such as wine or coffee will bead on fabric rather than be absorbed, making SoftClad a solid choice to protect furniture, clothing, and more from day-to-day messes. When I called the store they said that the warranty wouldn't cover the seams. Place a glass or serve up style with decorative accent tables. Customers who purchase the protection may also receive an extended warranty. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Each leather type has The 10 Best Coffee Tables of 2023. When cleaning a spill, blot immediately to remove spilled material. Effectively you are ensuring against bad things happening. someone needs to do a class action on lazyboy and service. Still need help? Cheap fabric. But nope lazy boy is the worst never again. *Crypton Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, and it Service and well get back to you promptly. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? However, it would cover a burn, cut if it happened within 5 days. Heart breaking experience, delivered chair feels nothing like the showroom chair, angle is totally different, leans forward when sitting.Customer service rep came out and said " you didn't buy the chair in the showroom, you bought this one".$1200 uncomfortable chair is now mine since they conveniently waited until the return period was over to inspect it, STAY AWAY, We purchased 2 new recliners a week before Xmas. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. Is the Protection Plan Worth It? I will never buy from them again. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. This review was chosen algorithmically as the most valued customer feedback. Absolutely ridiculous. 'Most likely' being blue, 'more likely' being green, 'likely' being yellow, 'less likely' being turquoise, 'least likely' being dark blue. wipegently. So you really have no protection. Do overall soiled condition has beenreached. Very expensive couch set, made in America. To that end, weve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples. La-Z-Boy: Don't Clean Your Leather Chair With That Leather Chair Cleaning Kit We Gave You 7.10.12 9:00 AM EDT By Laura Northrup @lnorthrup ( nickb_rock) When Stephen bought a pricey. Have needed service on both. The possibilities to create a custom look for every room in your house are almost endless. Meet duo. A spin on comfort with our 360 swivel chairs. After five years have passed and your furniture is problem-free, you get rewarded. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. Rest easy with chic chairs that double astwin sleepers. Its bulk size provides enough fabric protection to cover multiple pieces of furniture or several rooms of carpeting. Sign up to receive updates on our upcoming promotions, new content and special deals!! Protector sprays with a specific use include those for patio furniture, car interiors, and marine fabrics. Also, replacements are guaranteed if it isnt repairable; customers appreciate that. stains, if the area is only lightly soiled. Of course, this increases the cost. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! The most accurate reflection is that I feel like growing up in the 80s-90s the chairs were better build and more durable. Is it a good idea to buy the "fabric protection"? What is the La-Z-Boy Comprehensive service protection plan? If the top doesn't understand good customer service, then it will be a train wreck all the way down. Most people do not even think of this. These dramatic With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. Some protectors also guard against UV damage that causes fading. Our expert designers will guide you through every step. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. are bad boy tractors any good Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. dealer. Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. It goes against our guidelines to offer incentives for reviews. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. Just bought a lazyboy couch have lazyboy chair. We ordered a custom LOVE SEAT recliner. not cleaned up immediately. Get the Scotchgard protector at Amazon, Ace Hardware, and Walmart. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. We explained the damage the cats did to our old furniture and we were told that damage would be covered by the pet protection plan. The hardest part will be deciding which to choose. Sign up here with your email address to receive updates from this blog in your inbox. Stain protection usually extends the warranty on fabric for 5 years. Do they not have any pride in their workmanship. Style with spaceto spare. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. It looks and feels like it is some type of leather/ suede. You are using an out of date browser. If I had not tested it, we could have had stains later. Exclusions: Claims will not be accepted by La-Z-Boy of Ottawa/Kingston under any of the following circumstances where stains or damage are caused by: Most service plans act as a form of insurance and like warranties, typically only pay out if something goes wrong. But how does the protection plan work, and how will it protect you? This complaint was posted by a verified customer. If you get the "scotchguard" protection, be sure to test it. La-Z-Boy furniture dealers frequently offer their customers fabric protection service for an additional charge. The fabric protection coating, or the fabric protection "insurance"? At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. La-Z-Boy - Leather Conditioner & Protection Cream. Save $18.00 with coupon. So if the plan is up in January, youll get until January of the following year to use the credit. Do not use a foam or liquid cleaner of any type. What is going on with American Companies? Style and comfort with a modern high leg recliner. On the other side, this protection plan doesnt cover intentional abuse, damage by pets. Damage caused by acts of God, flood, intentional acts, war, hostilities or vandalism. In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. It is an absolute joke. Schedule an Appointment . Power. Isn't the microfiber supposed to be really easy to clean? My short bio: I've had a number of jobs over the years but have spent more time detailing than anything. Anyone can write a Trustpilot review. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. Keep it clean - Dust and vacuum often, using a crevice tool inseams. Great Customer service is like a Doctor. We also know great design inspiration doesn't usually happen in isolation. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. Cost of the damage sofa is not covered. Electrical Malfunction: This goes for power recliners that rely on electricity to recline effectively. The complaint has been investigated and resolved to the customers satisfaction. Original review: Jan. 21, 2023. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. Very sad. The clear, lightweight formula wont change the color or texture of treated surfaces. Reflect your personality with strikingaccent mirrors. Peace love and daisies. Furniture Is Expensive Yes, this is pretty obvious, but furniture is expensive. Dont let the simplicity of application make you trigger-happy, however! However, our fees are reasonable and worth the money you spend on protecting your carpet and other fabrics. Lazy Boy is a generous donor to the Ronald McDonald House that I volunteer at, not sure if they give furniture to all the houses or if it is a local thing. With this warranty, you can get rid of stains, damage on your furniture for a specific time. NO calls to let us know our sofa was here, don't know how long it had been there. My husband refused to sign their paperwork. Meanwhile, they are delivering pieces to my house with no call? If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. Suggested Retail $1,360.00. If you have further questions relating to your particular piece of furniture, please contact your The electric controls on one didn't work and the other one had a tear in the leather. purchased 2 recliners February 2017. one of them has a broken arm again. Our recliner broke and my wife has tried to contact customer service was kept on hold for over two hours just to be disconnected have to start all over again.LAZYBOY CLEAN UP YOUR ACT, PROVIDE GOOD CUSTOMER SERVICE AT THE RATE YOU ARE GOING YOU WILLBE OUT OF BUSINESS. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Rinse thoroughly with plain water to remove excesssoap. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. She then adivised me that if I included the "fabric protection plan" in my purchase, that the fabric would be covered for up to five years. California residents, please see the MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 Aerosol sprays are easy to apply, but these products come with environmental concerns. Still, even if your La-Z-Boy has gone beyond the warranty period and requires service, our technicians are available on a fee-for-service basis. When the cats damaged the furniture we submitted a claim. Some of these "treatments" are potentially toxic and some are just plain worthless. #1 We just ordered a new sectional sofa and it was $1200.00. Any fault on this part can come from the plug or a disconnect in the internal cables. 4 people found this helpful Helpful Report abuse Questions? The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. Just like every patient is different. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) same issues with me with their service warranty I paid 700 for three items and they refuse to cover. With ideas, tips and complete room looks, updating your home has never been easier. slightly dampened cloth or sponge, working up a foam toclean. prevent circling. La-⁠Z-⁠Boy Privacy Notice forterms. Have you ever spent 4 hours buying a recliner? Our guests and designers share theirs. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. Feel completely ripped off. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Featured review Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. There is no national warranty. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. Clients rarely ask who do you contact when there is a service issue? but this can be one of the most important questions you ask as a consumer buying a piece of furniture you want to last. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. The brand also offers a full selection of household furniture and home decor. We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! You can use this credit for up to 50% of the value of new furnishings. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. The Redding store was recently purchased by a new owner who also owns all the La-Z-Boy stores from the bay area to southern Oregon. Many others in the furniture industry cover only food and beverage stains. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance Although leather is resistant to fading, prolonged direct Raise the bar on seating with versatile barstools. Rips, tears, burns and punctures on fabric or leather upholstery. Contacted La Z Boy, again, twice, starting to see a trend in (lack . By bonding with fabric fibers, it can also work as an odor shield to prevent unpleasant odors from settling in. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. Show off your style inside and out withthese dressers. Damages caused by failure to comply with manufacturers instructions. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. Blot any remaining soap residue with a clean From reading previous posts on this site, it appears that my issue is not an isolated incident. Avoid excessive rubbing with a cloth. Many of our furniture warranty plans cover various service calls. I will tell all my friends and family if this awful service and quality of products as well. ELMJR Bluffton, SC, Information provided by various external sources. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Save 66%. The stuff works. The department includes logistics, operations and trained technicians. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. to remove any excesscleaner. Can't sit straight on it anymore, and gives constant backpain. Honestly, how much would it cost them to staff some more customer service phone personnel? Define an entryway or accent any room with a stylish bench. Rest, relax, and repeat in style with ourduo recliners. Shop Wayfair for all the best La-Z-Boy Sofas. For example, if you paid $299 or less for your furniture, the program will cost you $49. Worst is the sectional. Keep it clean - Dust and vacuum often, using a crevice tool inseams,... Customers who purchase the protection plan doesnt cover intentional abuse, damage by pets after one year, and fabrics! Years of free labor costs on repair and damage typically include it for one year, operations and trained.. # 1 we just ordered a new sectional sofa and it was $.. Most accurate reflection is that I feel like growing up in the revenue of any purchases made change color... Victim to a range of household furniture and home decor Scotchgard protector Amazon. 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It would be $ 29 is no longer a priority it seems a glass or serve style... All the La-Z-Boy stores from the plug or a disconnect in the internal..