All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. We need proof of your name change if youve changed your name since your pass was last issued. We aim to have normal service resumed as swiftly as possible. . Credit/debit card details, as there is a charge of 10 for a replacement pass. Please note - we cannot replace lost or stolen passes via email. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. We are sorry for any inconvenience caused. If your Senior Pass has been stolen, report it to the police. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Bus Service Operator Grant Survey 2021-22. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Please try again. This could be a free bus pass, a discounted bus pass or help with travel . Please contact us on 0300 303 4240 or . When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Trains in Wirral are operated by Merseyrail. If your Senior Pass has been stolen, report it to the police. Each coupon is valid until January 31, 2023. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. The replacement pass will be sent to you by post. We will not charge you for a replacement pass if you have changed your name. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. merseytravel birkenhead bus station phone number. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Check when you qualify by visiting GOV.UK. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Please send photocopies, not the original documents. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. Providing the journey starts or ends in Cheshire . Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Apple or Android); receipts will be available via your provider on your handset only. S.S.S. We offer free travel to all Merseyside residents who are aged 60 and over. . If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. We can issue up to two replacement passes a year. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. ME14 1XX. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Make a note of the expiry date of your current bus pass so you know when to renew it. If you prefer, you can let us know about a change in your name byemail to. Renew, replace or update a disabled persons bus pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If it is a school bus pass not issued by Arriva, we suggest you start by . I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Replacing stolen passes. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. /SM 0.001 If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The charge to replace a lost bus pass is 10.00. February 26, 2023 . I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. If your original pass is found after the issue of your replacement you must return it to the . If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. You can apply for your English National Concessionary Travel Pass up to three months before . Please make sure that you provide details of your old address, your full name and date of birth.. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. as the ANPR Camera will only read those approved by the DVLA. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Contact Transport for London lost Across Merseyside and Halton. It must be dated within the last 12 months. T-FLOW account online at merseytunnels.co.uk. Please note - we ask that you do not send general customer queries to this email address. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. We will charge you to replace a lost or stolen pass. w !1AQaq"2B #3Rbr Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. The police will give you this number when you report the theft. merseytravel birkenhead bus station phone numberNitro Acoustic. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. You must call into a Merseytravel Centre. I have lost my Multi-journey Saver ticket, what should I do? They will give you a crime reference number, which you will need to quote when you order your replacement pass. Liverpool Lime Street is currently closed to the public due to a security threat. taken against a white or pale background. I have lost my pass/it has been stolen. Term time passes are valid Monday to Friday, until 8pm, during term time only. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. If you apply online you should receive your replacement bus pass quicker. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. You will need to complete the relevant surrender form that is available to download online via the above link. You can apply for a bus pass up to 8 weeks before it is needed. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. is a dial-a-ride service for people who are unable to use regular public transport. colour. stream Your subscription could not be saved. Jadu. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Make sure that you have told us if you have changed your name . Do I need to change my Local 60 + Travel Pass to the new design? If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Mersey Ferries also offer a range of cruises. You will need to book yourself an appointment in a participating Surrey library. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. /Type/ExtGState Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). /Height 596 For more details please go to click here to find out which local council issues your pass. How do I renew my bus pass in Northumberland? To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. You can renew your bus pass up to 8 weeks before it expires. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. Eligibility. You must tell us if your pass does not arrive within 60 days from the date of dispatch. A similar bill which shows your name and address. /Width 420 Bus Service Operator Grant Survey 2021-22. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. We will not charge you for a replacement pass if you have changed your name. passport size. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Further information on the disabled persons bus pass. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Lost Property. . For more details please go to click here to find out which local council issues your pass. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . /Subtype/Image While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Replace a stolen disabled person's bus pass online. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. I have lost my pass/it has been stolen. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. This payment is non-refundable. The easiest way to let us know about a damaged bus stop or shelter is to use our online. We aim to have normal service resumed as swiftly as possible. If we approve your application, your pass will be sent in the post to the address we have on file. Liverpool Lime Street is currently closed to the public due to a security threat. Travel concessions for people with a disability. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Or, you can visit a Merseytravel Centre in person for further support. if you have already created an online account, if you have already created an online account. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. If the pass is damaged, a replacement bus pass costs 10. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. We will replace stolen passes free of charge on production of a valid police incident number. From your bus driver. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. If the chip in your pass is not working,we will not charge you to replace your pass. We aim to have normal service resumed as swiftly as possible. Replace a faulty Medway bus pass /Length 16938 As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. School travel applications - information for parents. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. We can check the chip in your pass at one ofour. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. A letter from GP/Consultant confirming that you are without speech. Changes to the older and disabled bus passes - times of travel. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. A bus operator in the North West. This page is not monitored 24/7. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Plan your cycle journey on the Cycle Streetswebsite. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. << /ColorSpace/DeviceRGB They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. By using this website or closing this message, you are agreeing to our Cookie notice. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Check out some of our frequently asked questions online. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Updated 01:22, 8 MAY 2013. You can use our online Get In Touch webform and completing the Ask Us a Question option. We are unable to provide a copy of the receipt of this type of payment. good quality. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" /OPM 1 If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Get weekly Wirral View updates in your inbox. Please allow 10 working days for us to process your replacement buss pass application. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. Online is the quickest way to apply and receive your card. All applications received more than 30 working days ago have been processed and the travel passes issued to school. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. We endeavour to contact those members directly if we are not able to accommodate your request. >> Beyond the 60 days there is a charge of 10 to replace a lost pass. With events and council news about services like bins, libraries, and the environment. This same problem is also common with the letter D and C etc. Proof of your age (for example, your birth certificate, driving licence or passport). We will charge you to replace a damaged pass. There is no need to send your old pass - we only need proof of your new address. If your photo is unsuitable the application will be refused and you will have to reapply. Typically, this will be the confirmation email . Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Renew, replace or update a disabled persons bus pass, the charge can not refund the cost of bus! Persons bus pass quicker date of dispatch eligible transport services canvisit one ofourMerseytravel Centres for us to process replacement. Person for further support council uses the grant to recover a proportion of its fuel cost to! 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