^Whitney, Hello! When severe weather is on the way, whats the best way to stay in the know? During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. @OptimumHelp You aren't here to help. By using this site, you agree to its use of cookies. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Choose the phone number corresponding to your area. By signing up, you agree to our Terms of Use and Privacy Policy. For example, select areas may also have the option of a low . If Optimum service outages occur, restoring your service is our top priority. Invalid Optimum ID, please complete all fields. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. We will debit The Optimum Support App is another way you can pay your bill. Use a third-party "status checker" website likeDowndetector orOutage.Report. Upload documents or photographic evidence that proves your losses. 2. Useful comments include a description of the problem, city and postal code. Please help! The menu offers prompts in both English and Spanish. @optimum is the King of unsolicited junk mail for a service that I never ordered. #mwc2023 Brand names used in our stories are trademarks of respective companies. She moved in Nov and since then Optimum has never worked properly. Optimum / Cablevision outages reported in the last 24 hours. Switching to @fuboTV this weekend. Stay updated on the latest products and services anytime anywhere. You don't have to spend hours trying to solve the issue. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Source. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Plug your equipment back into the power source. Also don't post any of your personal information. Optimum=trash internet service. I was without internet & phone for 7 days. This raises the question, donthey have any customers under 70. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Please don't call "support numbers" posted below most probably it's a scam. By this calculation, a month of 30 days should = $85.71. Search Twitter for #optimumdown. But of course that customer service option is available 24 hours a day. Select your internet provider and enter your account number. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. I've tried to make her switch for years but you finally convinced her. Comes out to $2.86 a day. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Enter your zip code below to find the right internet and TV service for you. However, it could also be a random problem on your side. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. ^Whitney. All good -- a heads up before service drops would be nice, though, when it is scheduled. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Problems in the last 24 hours in Murphysboro, Illinois. Optimum/Altice Complaint Information. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Optimum may already be working to resolve the issue. Invalid Optimum ID, please complete all fields. Twitter: @OptimumHelp 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. An outage is declared when the number of reports exceeds the baseline, represented by the red line. You must have JavaScript enabled to use this form. If you havent created an account, this is a good place to start. Twitter: @jean_ERdC. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Or return equipment to a live person? @OptimumHelp You aren't here to help. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Moreover, reports on Downdetector also confirm the same. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Staying connected during storms is critical. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Our apologies for any inconvenience this has caused. They only let their customers know about half an hour ago. We appreciate your patience and stay safe. We can't get your messages right now. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. If this does not help, pleasemessage us. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Furthermore, the issue is also reflected on the Down Detector platform: Reports in last 20 minutes. 3 disconnections, six different people, plus a trip to return my equipment that never worked. We sincerely apologize for any loss of service that you may be experiencing at this time. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Check your account status with Optimum to be sure your account is active. All good -- a heads up before service drops would be nice, though, when it is scheduled. Once you sign in, go to Support and click Service status/Check your service status here. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Frustrations? 866-347-4784. Business. 5 days without internet and the issue is still NOT resolved. This ones easy: for 24/7 technical support, call the number for your region. This isn't a complete list. Are you experiencing issues or an outage? Today they made her cry and this weekend we cut the cord! Optimum plans, pricing and speeds may vary slightly from one market to another. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Criterion Digital 2023. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Criterion Digital 2023. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. No internet yet again for random stretches of the day. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Everytime she calls for help they bully her and blame things such as her brand new TV. Sorry everyone :(. I am terribly sorry to hear that you are without service at this time. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. When Optimum fails to deliver that service, you're entitled to compensation. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Check Current Status. For more on our process, head to How We Rank. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Find out what is going on. The following are the most recent problems reported by Optimum users through our website. ^Whitney, Hello! Are you currently in need of any assistance? 5 days without internet and the issue is still NOT resolved. Find out when service will be restored. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Unplug your router (don't just press the power button). If you have any tips or frustrations you wish to share, please leave a message in the comments section! Cable & internet went down here a little before 8am. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! This article includes: Ways to check for large-scale outages across Optimum's network. compensated for losses if your internet goes out? To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. 2023 CSC Holdings, LLC. We are always here to help! If so, please DM the full name and address associated with the account. 3. They only let their customers know about half an hour ago. . If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Is your internet out? ~5mbps upload, I'm just simply not getting the service I'm paying for. ^Whitney, Hello Raemond! Let's get started today. At the moment, we haven't detected any problems at . Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Optimum Online, Optimum TV and Optimum Voice brands the full name address. Is declared when the number for your region products and services anytime.! Signing in at the support page on OOL displayed the `` maintenance in your area banner! They only let their customers know about half an hour ago days should = $ 85.71 Jersey! 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