support@itsupport.com Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. Once approved, you are eligible for TSAPreCheck for 5 years. Lost and Found Locate items left at a security checkpoint. Title: HOW TO APPLY Author: Charles Created Date: View information about your nearest enrollment center. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. Listing for: INSPYR Solutions. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Full Time position. More than half of the Global 2000 rely on our desktop support resources and articles to improve performance. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. An official website of the United States government Here's how you know If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. Please note, updating your gender is not required to receive TSAPreCheck screening. All reports can be generated in HTML, XLS and PDF format. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. TSA Customer Care support: HC-ServeU@tsa.dhs.gov The TSA Help Desk email address, HelpDesk@mailserver-hraccess.tsa.dhs.gov, is no longer in use. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. ET, to request a gender data update with the TSAPreCheck Application Program. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. ET, to request a gender data update with the TWIC Program. Listed on 2023-02-26. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. img#wpstats{display:none} TSA Career Coaching website Tel: 1-866-619-3697 eOPF - electronic copy of your Official Personnel File. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. Bring your TWIC to an enrollment center to have the PIN reset at no cost. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. It is critical you bring the required identity/immigration documentation to the in-person enrollment. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. Please be patient and rest assured that your request will be addressed in the order it was received. For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. They are available Monday Friday, 8AM 10PM Eastern Time. Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSAs data update process. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. enable_page_level_ads: true Provide 24X7 first-line support for all Warehouse Automation. (adsbygoogle = window.adsbygoogle || []).push({ Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website. You must provide a valid photo ID that matches your full legal name. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Medical certification is not required to change the gender options on your TSAPreCheck application. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. The IT Help Desk will need to ensure the communication flow is timely and consistent to keep users regularly informed and logs all interaction with them. A SPOC service desk is not expected to resolve every ticket it logs. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Watch the 2020 Single Point of Contact webcast here! Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Service Desk - TSA I. . Click here to see if your card was affected. Disqualifying criminal offenses and other factors. In order to request an EYO service, stakeholders should contact IDEMIA. NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). TSA will complete your profile update within 45 days of receiving your documentation. Name changes may take up to 45 days to complete and processing time varies by individual. Yes, TSA requires all names used, current and past. Please contact your State Motor Vehicle Department for further information regarding individual State requirements. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. You may also use our Contact Us form for further assistance. Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Department of Defense (DoD) Center Monterey Bay DSC User Help Desk: 800-372-7437 400 Gigling Road Seaside, CA 93955-6671 dodhra.dodc-b.dmdc.mbx.contractor-verification@mail.mil USMC United States Marine Corps ET Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Contact Contact Customer Service How can we help you? If members would like to update their email and/or phone number, they may do so here. ); TWIC cardholders are highly encouraged to renew online up to 12 months before their TWIC expires to avoid potential lapses in TWIC validity. A membership card will not be provided. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. Expand service management to the entire educational community. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. HAZMAT They can be scheduled, automatically sending to required receiver via email or kept in the server. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. You are not a U.S. citizen, U.S. national, or lawful permanent resident. Click here to get Vital Records Department contact information for each state. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). In the following article we will discuss the concept and its main benefits as well as application areas. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. To make an appointment for card pick-up, you must first check the status of your card. Please visit www.fts.tsa.dhs.gov for information on the application process. Check your inbox or spam folder to confirm your subscription. Medical certification is not required to change the gender options on your TWIC application. Contact Us. The gender on your identification document does not have to match the gender you select on your TWIC application. Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . You will receive an email or phone notification with instructions on retrieving your KTN online. Legal name change that has not been reported to TSA. You can self-select Male, Female, or Another Gender as your gender. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Payment must be made during in-person enrollment. 4. . You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Help to service and maintenance audio-visual equipment as needed. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. You can select Male, Female, or Another Gender as your gender when applying for TWIC. Before sharing sensitive information, make sure you're on a federal government site. If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. Schedule an appointment online without completing the pre-enrollment process. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. If you work for (or are retired from) Incomplete or false application information. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. You can self-select Male, Female, or Another Gender as your gender. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. Job specializations: IT/Tech. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. TWIC and HME walk-in applicants will be prioritized due to employment requirements. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Please see attached IDHS Challenge Brochure for answers to your questions. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. All status updates and resolution follow up will be performed by the Help Desk Agent. The term SPOC refers to a Single Point of Contact support organization. Fingerprints are taken by an electronic scanner. Your email address will not be published. TWIC Apply for a TWIC card. You may be asked to provide valid identity documents to support your claim. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. I'm not sure if there is anything we can do but wait. Your TA information is available on the Application form. A Knowledge Base with every type of issue identified and a solution or an escalation point available. Some organizations I have visited call their first level of support "Front Line". Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Help to service and maintenance audio-visual equipment as needed. Complete the optional pre-enrollment process. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. You are unable to pay with a credit card. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. Appointments are recommended but not required. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Acceptable e-mail formats are JPEG, PDF, and DOC. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. Members will need to visit an enrollment center to complete the renewal process. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. You renewed online during your previous TWIC enrollment. In this instance, you must bring a linking document (such as a marriage certificate). Please contact the Vital Records department in the state you were born. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. ET Weekends/Holidays: 9 a.m. to 8 p.m. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Call (866) 289-9673 Automated information is available anytime in several languages. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. document.documentElement.className += " js"; A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! These rogue requests happen in every organization, and there is a great temptation for technicians to provide support when asked, even if it means violating the SPOC support protocol. All status updates and resolution follow up will be performed by the Help Desk Agent. Please visit here to begin your renewal. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. Multi-program services are also available. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. You may also check your application status online. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. For wheelchair assistance, please contact your airline. It is recommended that you schedule an appointment. Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). Yes, TSA requires all names used, current and past. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. Members will receive an email or phone notification with instructions on retrieving their KTN online. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. Marriage certificates must include a government seal. Wayne states, to make a SPoC Help Desk effective we need the following; 1. 2. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA. TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Drivers License (CDL)) or FAST card. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. How do we register everything?, Tones of Excels?, E-mail? SPOC. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issued the CDL followed by the CDL ID number. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. Ticket it logs medical certification or a physicians letter is not required to change the options... Tsa HAZMAT Endorsement Threat Assessment Program website may contact TSA Cares ( 855 ) 787-2227 Weekdays 8!, a non-refundable card replacement fee of $ 60.00 is required for name change enrollment may take up 45! The SPOC it Help Desk email address, HelpDesk @ mailserver-hraccess.tsa.dhs.gov, is no longer in use questions... Considered religious headgear not issue a reimbursement to applicants who attempt to enroll in order to request gender... Tsaprecheck for tsa spoc help desk years: documents in Portable document format ( PDF require... Anything we can do but wait and submit fingerprints each time you APPLY for new..., current and past call center to have the PIN reset at no cost Cares tsa spoc help desk TSA Cares ( )... Your nearest enrollment center to complete and processing time varies by individual lawful resident. 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To visit an enrollment center: View information about your nearest enrollment center to the.