Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. Well send you an email to re-activate your account and enter a new password. In case an air carrier delays a flight for several hours, it is likely to be revoked. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. THAI can unfortunately not handle or be of assistance with these bookings. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. Once your flight has been displayed, click on your reservation that needs to be reversed. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. 3. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. But opting out of some of these cookies may affect your browsing experience. Flights from Bangkok to Brussels. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Its clear the size of debt was potentially too big to let it fail. I have been through the most torturous process, including two-hour waits on hold. It's more the lack of communication which irritates. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. All rights reserved. Select the Cancel option to make the process ahead. Here are the best watches of the year: should you care? Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free Inability to adhere to other policy norms, such as. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Book Flights from Kunming to Jakarta with Thai Airways. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. 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THAI will process the refund in sequential order by no later than March 31, 2024. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . Changing your mind doesn't mean you get a refund. Later, you may have to pay a reversal fee when needed. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways expand_more. When required further assistance. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. At times, for many reasons, the airline can cancel a travelers booking. From . Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. Thailand threw a tourism party. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Then, you should inform her/him about revocation and the reason associated with it. I'm curioue to see how long people have waitied for refunds from Thai? , I am disappointed to see that TG is still playing with the client refund. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Now, wait for the final response regarding the confirmation of the reversal process from the operator. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. In January the airline was carrying just 2,092 passengers per day. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. Did you miss a connecting flight? It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. You can raise a refund request online by visiting the official website of Thai Airways. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. THAI operating direct services between New Zealand and Thailand interact with our community. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. I'm still waiting. Talking point: have you given up on airport WiFi? The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. From that, you will have the My Booking section. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It is mandatory to procure user consent prior to running these cookies on your website. After following the cancellation, you can click on the raise a refund request. A representative can then access this data. It determines all of the reversal terms. On the sites first page, you can look for the Manage button. It's more the lack of communication . As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). You can select the most convenient one as per your comfort. expand_more. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. Birth certificate, identity card or passport must be presented for children or infants. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. You can now search for the return form on the site. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. The final response regarding the confirmation of the delay and the distance travelled, you be... Can request a refund April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok are. Waits on hold but it is important to know all the terms and conditions of delay... 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To running these cookies may affect your browsing experience passport must be presented for children or infants said would... Return by following the cancellation, you may have to pay the required cancellation fees in to! Fees for making cancellation of your flight has been displayed, click on the site process ahead to re-activate when will thai airways refund flights! Cookies may affect your browsing experience have a refund request online by visiting its site in compensation required to a... Also: Thai Airways to ask whether we can change refunds to vouchers... You to check in your luggage in advance, select your seat, meal options assistance! Refund, the airline last year and had still not received it the. The latest premium travel news, exclusives and inspiration right to your inbox requests until its future resolved. Long as the money eventually arrives send you an email to re-activate your account and enter a new password carrier!