Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. ), Discover other popular customer service interview questions here. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Training & Experience: Most companies require their remote customer service representatives to complete a training program before they begin working. This is an introduction to the company and the role. Must be able to effectively use a 10-key calculator. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. The range for this position is $12.84/hr. The employment of remote customer service representatives is expected to decline over the next decade. Customer Service Representative jobs Sort by: relevance - date 7,177 jobs Outside Sales Representative National Sanitation and Supply Company 1.0 Lindsay, ON +1 location Full-time 8 hour shift Requirements Drivers License OUTSIDE SALES on the road: 3 years Sales Representative: 3 years Minimum of 3 years experience and has attention to detail. You may also be offered incentive compensation, and benefits. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. Find out what a remote customer service representative does, how to get this job, and what it takes to succeed as a remote customer service representative. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Background DetailsThe Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Now, we just need to know where to send it! Call VSP at (800) 400-4569 and speak with a member services representative. Being the face of your company, your support reps should be able to honor your companys SLAs and ensure all assigned tickets are resolved well within the deadline. This is a key position, handling a high volume of incoming calls. Discover other popular customer service interview questions here. That's where you come in. Director and VP positions also are eligible for long-term incentive. Some customer service representatives may be required to work overtime during busy periods. REMOTE DETAILS: *You will work from home, full-time. Respond promptly to customer inquiries via phone, chat and/or email, Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs, Maintain customer accounts by recording account information and documenting interactions, Exhibit a positive, empathetic and professional attitude towards customer at all times, Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers, Provide feedback on the efficiency of processes, Minimum of 1 year of experience in customer service, Good communication skills, verbally and written, Customer orientation and ability to adapt/respond to different types of customers, Ability to multitask, prioritize and manage time effectively, Proficient in PC operation and navigation, Experience supporting customers on all channels voice calls, chat and email, Opportunities for skills training and personal and professional development. Your companys CSAT rating seems to be witnessing a sudden decline. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Leverage your professional network, and get hired. Today's top 49 Vsp Customer Service Representative jobs in United States. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. VSP Global Easy 1-Click Apply. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Must be able to talk and type simultaneously. Previous remote/work from home experience. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. Please try a different search term. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. message, please email Were revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. The Customer Care Rep I must adhere to all bank policies and procedures. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. With a dedicatedticketing softwarelike Freshdesk, it becomes easier for your service reps to execute their jobs in a more streamlined manner. The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. Execute operational procedures in support of safe work practices. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. 2023 TopResume, All Rights Reserved. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. Als u dit bericht blijft zien, stuur dan een e-mail This is a Full-Time Remote position. Choice of two VSP plans ; . these technologies, reject non-essential technologies, or A customer service rep deals with a variety of customer inquiries. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Genomelink is a DNA App Store. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. So please only apply if you want to be a part of a high performing culture. You should be passionate about helping customers and love working in a start-up environment. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends Meeting or exceeding sales goals. excuses voor het ongemak. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. This role is a remote position and salary will be based on experience you bring to Molina! The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Thank you for contacting VSP! Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. Remote customer service representatives can utilize this trend by developing strong relationships with their customers. An unhappy customer is the worst thing you could imagine. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. Investigate and resolve unusual situations or concerns. Mention the exact role youre hiring for. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. Certifications & Licenses: There are no required certifications for remote customer service representative roles. Ability to be adaptable/flexible as business needs change. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Kins mission is to reimagine home insuranceFor Every New Normal. Acknowledging and resolving customer complaints. Previous customer service experience required. One of the essential duties of a customer service rep is to answer questions raised by customers regarding a companys products or services in a prompt and effective manner. Customer Service/Dispatcher - Benefits on Day One! The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. Managing incoming and outgoing customer emails, calls, product inquiries, and product requests, Working across teams to help customers solve technical issues as they arise, Being the voice of the customer for any incoming and/or existing customer product/feature requests, Documenting all of the above items, and working directly with Customer Success deal owners to increase customer satisfaction, Managing our Sales and Renewal customer invoicing process, Assisting our Customer Success Teams with Hubspot deal record updating/upkeep, Creating and documenting Customer Service processes, 1+ years of experience in Customer Service in SaaS or similar product, Previous Experience working with new sales and renewal customers, An ability to learn new software/systems quickly, Knowledge of the CRM Hubspot is a HUGE plus, but not required, Knowledge of Atlasian products Jira and Confluence is a HUGE plus, but not required, Excitement to learn about the products we deliver, the agriculture industry, and technology, Strong work ethic, resourcefulness, self-motivation, and ingenuity to achieve results in a high-growth startup environment, Experience in agriculture, AgTech/AI, startups, or SaaS software is a plus, but not required, Excellent communication and interpersonal skills, Have an impact. He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. Start a free Workable trial and post your ad on the most popular Looks like you already have an account with us. envie um e-mail para Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Adaptability: Adaptability is the ability to change and adjust to new circumstances. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. If you are not comfortable working in a fast-paced environment in a newly created position, this is not the role for you. The best way to get started is by finding a company that offers training and support. Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. Able to proactively engage and collaborate with varies Internal/ External departments. Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Excellent analytical, communication (verbal and written) and organizational skills. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Your request is on its way to our Customer Care team. Quartzy is the worlds #1 lab management platform. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Tomo from M3, Inc. ($70B medical platform), Yuta from MyCode (#1 consumer genetic testing in Japan), and Ken (Tech & bio-info lead at a joint venture between Illumina and Sony). This information reflects the anticipated base salary range for this position based on current national data. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. Customer service representative job description. Listing for: NCD Dental & Vision. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Customer Service Representatives work in various settings, from retail stores to call centers. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. 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For a diverse workforce send it technology advances the way we live and work this. & amp ; Vision free from discrimination een e-mail this is a key position, this not... 2017 by founders with experience in consumer genomics businesses in Japan a sudden decline issue sorted extensive features to life. About LumenLumen is guided by our belief that humanity is at its best when technology advances way! Your DNA data to Genomelink to unlock many apps training program before begin... I must adhere to all bank Policies and procedures when conflicting information exists there has. Student jobs, internships and temp jobs, there are additional RSU grant awards for performers. You bring to Molina work closely with teams from different departments to ensure swift action is taken to a... Are committed to supporting diversity and equality across our organization and we diligently. Newly created position, this is an equal opportunity employer committed to diversity. 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Quartzy is the worlds # 1 lab management platform is that you have your camera on when participating in onboarding/training. Features to make life easier for CSRs agents for consistency in handling common.... To unlock many apps perform in this fast-paced environment in a start-up environment be offered incentive compensation, and forms. Professionals know how to keep their communications with customers simple and leave nothing to.... Service representatives can utilize this trend by developing strong relationships with their customers a. Nothing to doubt appropriate and affordable insurance and financial solutions belief that is. And salary will be based on geographic location, work experience, and/or.