Under the Environmental Protection Act 1990 you can also take your own legal action. Links. If you have a question, comment or complaint, you can send it to us here. Go to the new Buckinghamshire Council website. Our noise control staff are attending noise control complaints under Alert Level 2, with COVID-19 risk management practices in place. You may also be required to attend court. Residential noise issues - initial noise neighbour letter [12.58KB], Residential noise issues - follow up noise neighbour letter [14.11KB], Residential noise Issues - construction noise letter [13.66KB], Residential noise issues - licensed premises noise letter [14.06KB], Residential noise Issues - business noise letter [13.96KB]. Before taking any action you should consider: We cannot investigate complaints of noise from people in the street, day-to-day living noise, noise from traffic or aircraft noise. This unitary authority replaced Aylesbury Vale District Council, Buckinghamshire County Council, Chiltern District Council, ... Buckinghamshire Vehicle Noise Complaints. Before we can take any action we have to be sure that the noise is one that the council can investigate. Buckinghamshire Council Wycombe Area. Noise Diary [29.63KB] sheets. Buckinghamshire Council has powers under the Environmental Protection Act 1990 to deal with noise that is considered to be a “statutory” nuisance. If the above options do not work or you do not feel able to talk to your neighbours, the council may be able to assist you. Share ; Comments; By. Response by Buckinghamshire Council to Jamie Dixon on 18 February 2021. Noise pollution; Addressing noise Noisy neighbours Alarms Construction noise Aircraft noise Private action against a noise nuisance Help test our new website. If you are a Housing Association tenant then you must speak with your Housing Association in the first instance. We use cookies to help us improve this website. You don't have to record the whole event - just a representative snapshot of the noise as it is happening. Aircraft noise is excluded by law from statutory action by the council, but problems associated with local aircraft from Wycombe Air Park are resolved where possible through informal liaison. We do not track or gather personal information. We use cookies to collect information about how you use the Buckinghamshire Council website. You could also consider writing a letter to your neighbours (whether a house or business) to try and resolve the problem. Flooding, public rights of way and planning. Search. Are you willing to mediate? If you are being disturbed by noise from your neighbour, in the first instance you should consider talking to the person responsible for the noise as sometimes they don't realise they're causing a problem. Buckinghamshire Council welcomes feedback from our customers. We can only take legal action to stop or prevent noise where it is of a type and level that is considered to be a 'statutory nuisance'. It was created in April 2020 from the areas that were previously administered by Buckinghamshire County Council including the districts of South Bucks, Chiltern, Wycombe and Aylesbury Vale. Pay us a compliment. You may also wish to consider contacting Mediation Bucks who offer a free service to assist in resolving disputes between neighbours. Council investigating noise complaints. Councillors, county elections and finances. Search. We do not track or gather personal information. Noise nuisance. Keep noise from building works, machinery, vehicles site staff, radios and other sources to a minimum. If the above options do not work or you do not feel able to talk to your neighbours, the council may be able to assist you. Report Potholes. Walks and paths around Buckinghamshire. You may also wish to consider contacting Mediation Bucks who offer a free service to assist in resolving disputes between neighbours. Noise Diary [29.63KB] sheets. Council investigating noise complaints. We use cookies to collect information about how you use the Buckinghamshire Council website.. We use this information to improve the website and our services. Dog Fouling. How to manage cookies. Rory Butler Local Democracy Reporter. Potholes. We're looking for local people to give us feedback on the design and usability of a new website for the new Buckinghamshire Council. Submit a complaint. This is a legal process and will require good evidence of the noise you have been experiencing. To find out more about how we use them, read our cookie page. Use this comments section to discuss problems you have had with Buckinghamshire County Council, or how they have handled your complaints. This means that we have to prove that the noise is prejudicial to health and/or a nuisance and is causing an unreasonable and persistent disturbance to your lifestyle. You may wish to state that if the matter doesn't improve you will have to complain to the council. It is therefore likely that we may hear more noise from our neighbours and the local vicinity than we would be used to. If the above options do not work or you don't feel able to talk to your neighbours, the council may be able to assist you. We use cookies to help us improve this website. Email Customer Services on customerservices@buckscc.gov.uk. Fraud. Business Development Manager. Leave a comment about our services. Skip to main content. We use first and third-party cookies to provide and improve our services online. Country parks, archives, archaeology. Report an obstruction on a footpath. Very often, owners may not be aware that their pet is causing a nuisance and so may appreciate being given the opportunity to resolve a problem amicably without the council intervening. Complaint form. Missed Bin Collection. buckinghamshirelive. We use first and third-party cookies to provide and improve our services online. You may wish to use one of the template letters shown at the bottom of this page. Once the council has received Noise App recordings or completed diary sheets from you, we will review the information to assess whether we can investigate your complaint further. To be considered a statutory nuisance a noise has to have occurred more than once, directly affect you at your property and is typically prolonged when it happens. Accept all cookies Search this website. Admissions, transport, youth services and adult learning. As with other noise related complaints, we recommend in the first instance that you speak to your neighbour. Buckinghamshire Council is a unitary local authority in England, the area of which comprises most of the ceremonial county of Buckinghamshire. Most complaints about statutory nuisances can be resolved informally between the parties involved. Trees and hedges Report overgrown trees and hedges on council property. We operate a 24-hour standby service for investigating and dealing with noise problems. We all need to be tolerant during these extenuating circumstances and also be considerate of the impact of our own behaviour on our neighbours and those in our neighbourhood. Go to the new Buckinghamshire Council website. Local information on coronavirus including service changes, business support, how to get help and vaccinations. Stroud Council had 57 noise complaints between 22 March and 20 April this year - many more than the 14 it received during the same period in 2019. Caroline.Wheller@buckinghamshire.gov.uk The formal Bucks C complaint escalation process The Council’s Customer Complaints and Information Team (CCIT). Search. If you live in Buckinghamshire and you're willing to help us, please sign up. The diary sheets should then be returned to us for analysis, and based on this evidence appropriate action will be taken. “During this time of lockdown, people’s homes should be a safe and peaceful place for them and their families, but being subject to persistent low level noise can make someone’s home a prison. This may involve visits to your property to witness the disturbances you are experiencing. If you need to report a planning breach, please Report to the Planning Enforcement team. Notify our Environmental Health team. It is better for you to speak with your neighbour at the earliest opportunity in order to resolve the problem quickly. The 15m-tall building will process over 20,000 tones of oil a year. Before we can take any action we have to be sure that the noise is one that the council can investigate. By continuing to use this website, you consent to our use of cookies. Skip to content. Before taking any action you should consider: We cannot investigate complaints of noise from people in the street, day-to-day living noise, noise from traffic or aircraft noise. How to manage cookies. Call Customer Services on 01296395000. You may wish to use one of the template letters shown at the bottom of this page. report a noise nuisance or noisy neighbours. Noise and nuisance Report antisocial noise or nuisance. Home; Your council; Give feedback on our services. Report noise issue AND email your completed Council Tax - Change of Address. Litter or overflowing litter bins . No works should be audible at the site boundary outside the following permitted hours unless there has been prior agreement with the Council or an emergency situation has arisen. To be considered a statutory nuisance a noise has to have occurred more than once, directly affect you at your property and is typically prolonged when it happens. If the above options do not work or you don't feel able to talk to your neighbours, the council may be able to assist you. This is a legal process and will require good evidence of the noise you have been experiencing. Local information on coronavirus including service changes, business support, how to get help and vaccinations. If you are a Housing Association tenant then you must speak with your Housing Association in the first instance. The times the noise starts and then stops. 1. Search. Initial complaints … Compliments, Comments and Complaints. Print. This means that we have to prove that the noise is prejudicial to health and/or a nuisance and is causing an unreasonable and persistent disturbance to your lifestyle. If you are being disturbed by noise from your neighbour, in the first instance you should consider talking to the person responsible for the noise as sometimes they do not realise they're causing a problem. Noise is the most common cause of complaint from sites. Buckinghamshire Council is ‘committed’ to helping the wildlife and environment despite complaints by residents about a film set being built in Little Marlow.. After the set was put up near the Spade Oak Nature Reserve at the end of September/start of October, many locals have shared their displeasure due to the loud noise and bright lights being heard and seen in the village. News. Report construction noise if you wish to register a formal complaint. Contact and complaints. If you need to report missed bin collections, deliveries and other related matters, please Report to the Waste and recycling team. Buckinghamshire Council Wycombe Area. If your complaint is about a statutory nuisance and if you have an Apple or Android smartphone or tablet you may now wish to use The Noise App to report noise recordings directly to us to investigate.