FENSA make random checks to monitor the standard of installations, they also inform local authorities of all completed FENSA installations and issue certificates to householders confirming compliance. We advise to write to your FENSA Approved Installer, notifying them of the matters you wish to be addressed and giving them a reasonable time period to respond. And, if you'd like to find out more about how FENSA's certificates can give you peace of mind, consult our advice section. FENSA registered installers FENSA is a government-authorised scheme that monitors building regulation compliance, verifies the installation guarantee & is proof of a job done right! (Note: this does not constitute a submitted complaint.). Based on our poll, we think so. Every FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to … number 7807352). So how do you choose a tradesperson, or in the case of replacement windows, a window installer? You will need to contact FENSA directly on 02076453700 or visit their website where you can search for your address and request a duplicate. Registered FENSA installers will issue you with a FENSA certificate on completion and register the work with the local authority. Every FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to … If your supplier isn’t FENSA registered you can still get the windows inspected by Building Control. How can you be sure your window or door installer meets building regulations? TGO was the 5th most influential factor in contacting an installer. It’s your responsibility to make sure installations are registered with the local council. Check for trade association membership: Does your company belong to a professional body or trade association such as FENSA or the CPA? A firm being FENSA registered received the same amount of votes (28% of the total vote) as word of mouth. Start your project today FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. Was your installation completed within the past 6 years? ... are energy efficient and are registered with the local council. If you’ve done this and you are still not satisfied, we recommend contacting your local Trading Standards office. This includes all assessments and job notifications. Each FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to ensure its compliance to building regulations is continually maintained. If you are unable to locate your guarantee, we recommend contacting your installer directly. In such cases FENSA will be unable to assist as it does not issue guarantees. FENSA partners with Mascot Workwear. 6. FENSA registered tradesmen means the installer comes with guarantee of up to 10 years post installation covering atleast the cost of any repair work that needs to be carried out in the event of issues. Are you looking for a third party to carry out any remedial works? This result shows how important Ombudsman schemes are to consumers, especially as the TGO scheme has only recently been announced. FENSA is a government-backed scheme that monitors companies and installations of replacement windows and doors and ensures compliance with Building Regulations. If you do not have an insurance policy in place, it is likely you will have to cover the cost of any remedial work. 7. Domestic glazing installers that are registered with a competent person scheme like FENSA are legally obliged to provide warranty insurance to cover your installation should the company cease to trade within the life of the warranty. Local installers can charge low prices, for example, but some might be providing poor-quality windows. If you’re not sure if you have a policy, first take a good look through all of your paperwork. tallers can charge low prices, for example, bu, t window companies. The showroom is a great place to compare and engage with products, explore options and experience the quality. © 2021 FENSA Limited. If your installer doesn’t mention that you’re responsible and doesn’t offer a FENSA certificate or other building regulations compliance certificate, you’ll need to pay for an inspection by building control. Contact Us … Search for your next window installer online today! Ask family and friends who have used installers about their satisfaction and whether they got a FENSA certificate. Is your complaint about compliance to building regulations for an installation of replacement windows and/or doors in a habitable area of a domestic building? Companies like these won't be certified, meaning your windows may not be compliant with building regulations either. Is your complaint about your FENSA Approved Installer’s guarantee? What is FENSA? Make sure you obtain the quotes, the timeframe for the work and any agreement that they will provide Fensa certificate all in writing. Whether it’s replacing old steel frame windows and doors or installing into New Builds our installers … If your installation was completed after 2014 you may have received an insurance backed guarantee (IBG) policy. Find a FENSA Approved Installer Find local window & door installers, request a quote online and relax knowing you'll get a FENSA certificate when the job's done. This is great news and shows that searching for the FENSA logo is a strong influence when choosing an installer. If you are unsure, you may briefly outline your matter in an email here. A window installer you can trust, though, will always have a FENSA certificate. FENSA covers building regulation's compliance regarding the installation of the products. We cannot recommend alternative installers, however you can use the Find a FENSA Approved Installer search at the top of this page to find other FENSA Approved Installers in your area. How do french doors external operate? FENSA Limited. If there are problems with your installer and you can’t get them back, you may need to hire another to put things right. For all other structures, we recommend contacting your local Trading Standards office. Installations completed in 2013 or earlier may not have an IBG policy as these were not mandatory until 2014. ‘‘AJ Windows and Doors is a FENSA Approved Installer which means when the work’s complete you’ll get a FENSA certificate. Domestic glazing installers that are registered with a competent person scheme like FENSA are legally obliged to provide warranty insurance to cover your installation should the company cease to trade within the life of the warranty. All Local Authorities will know of the registered businesses in their … A FENSA certificate is proof that an installation complies with building regulations. The FENSA certificate was authorised by the government in 2002 and has since been issued to installers who have proven they are compliant, energy-efficient and registered for window and door installations. Our long list of glowing testimonials speaks for itself. Making sure we chose the right workmen is always a concern, especially for areas in which we may not know that much about. FENSA has joined forces with workwear specialist, Mascot, to offer all FENSA registered installers deals on coordinated shirts, trousers and other clothing bearing the FENSA logos and their own company branding, or in any combination required. We advise either requesting your installer to direct you to their Alternative Dispute Resolution provider where your matter may be mediated, or contacting your local Trading Standards office. Get quotes, timeframes and the fact that you will get a FENSA certificate all in writing. If the windows don't meet regulations after a mates fitted them then they will have to be replaced with ones that do. FENSA doesn’t cover the installation of windows and doors in new conservatories, porches, new builds, new extensions, repairs (where frame not included) and commercial properties. At FENSA, we hold window installers to high standards for the quality of their windows and their installation services. Find your nearest approved installer today to start your project! This document, also known as a warranty insurance policy, is separate from the FENSA certificate and is issued by an insurance broker. FENSA registered installers FENSA is a government-authorised scheme that monitors building regulation compliance, verifies the installation guarantee & is proof of a job done right! This is backed by the offer of an insurance policy. If the quote seems unreasonably high, the scheme administrator may request that you provide another quote. Find your nearest approved installer today to start your project! Quality assured products, fully accredited by British Board of Agreement and the British Standards Institute (BSI Kitemark). Always check that any additional works carried out on your installation will not affect your guarantee before going ahead with them. Is the company that completed the installation of your replacement windows and/or doors a FENSA Approved Installer? Best Glaze are FENSA registered, our registration number is 39905 At the end of every installation you will receive a FENSA certificate which is a declaration by Best Glaze to our customers that the windows and doors : Other popular factors included membership of trade organisations, one in particular being The Glazing Ombudsman (TGO). 10. FENSA Registered, experienced and qualified installers with years of experience in the industry. All Rights Reserved. I.e Bedroom windows being means of escape, glazing being toughened etc. Any installation undertaken by a company which is not registered with FENSA or a similar body, or has been done as a DIY project by a homeowner, will need full Local Authority Building Control approval. FENSA are an independent organisation that compile and distribute their own certificates. There are so many horror stories of cowboys that many of us end up dreading getting work done in our homes. FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. A FENSA certificate is a declaration by the installation company to the homeowner that the windows and doors they have replaced: Comply with Building regulations Use energy efficient products Are registered with the local council Professional and long established double glazing installers based in Watford & Eastcote covering all areas in Middlesex, North London, Hertfordshire, South Bucks & Berks. Tags: Cornwall devon door replacement double glazing Green homes grant green homes grant scheme PAS2030. Check that you use a FENSA Approved Installer but also check the following: FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. We are members of ASSURE and FENSA which are Government-authorised bodies set up to protect home owners buying double glazed windows and doors. In practice, this is normally achieved by using an installer who is (or whose firm is) a member of a a government authorised Competent Persons Scheme (CPS) of which the largest is FENSA (the Fenestration Self Assessment Scheme). Those window installers that are partnered with FENSA – the Government authorised fenestration assessment scheme – are reputable tradesmen who prioritise customer satisfaction. You’ll need to allow a few hundred pounds for this and make sure the installer agrees in their quote to rectify any non-compliance issues found by the building inspector. Find a FENSA Approved Installer Find local window & door installers, request a quote online and relax knowing you'll get a FENSA certificate when the job's done. Moreover, they will be equipped under the Competent Person Scheme to certify the installation of your new FENSA windows. We’re here to help ensure you always have a good experience with your window and door installers. Homeowners who purchase replacement windows and doors should be provided with a FENSA certificate once their installation is complete. If you search for a window installer, it can take a while to find the right one. Thank you. 1. Is the FENSA Approved Installer that completed your installation still trading? 3. It covers the installer’s written guarantee in the event that they cease to trade. It seems that the majority of us still rely on references by our friends or colleagues when choosing an installer. It also shows that people understand the FENSA logo and what it stands for, which is equally good news. The average FENSA Approved Installer doing 40 jobs a year would pay less than £450 in annual fees. Is your complaint about a conservatory or outbuilding such as a garage or porch? Is your complaint about a defect in the product that was installed? You can check using the Find a FENSA Approved Installer search at the top of this page. It’s all the proof you need. FENSA only covers the replacement of windows and/or doors in the habitable and heated sections of your home. If you are unsure if your situation meets these criteria, please download the FENSA Customer Complaint Form and once completed, attach the PDF form to the email and send to complaints@fensa.org.uk or by post to Complaints Department, FENSA Ltd, 40 Rushworth Street, London, SE1 0RB. Online advertising was a low factor, with only 3% of those being polled stating online advertising through such sites as Google, as being a positive influence. FENSA registered installers offer a 10-year guarantee. Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. As a result, it's important to take any reviews you see with a pinch of salt and not to trust them too much. Our poll says the best thing to search for is a FENSA Window Installer for your home. 3058561 1 FENSA MTC Card – Installer FAQs V2, Jan 2014 FENSA MTC Card Installers FAQs If you can’t find a policy, we may be able to help you find insurance broker’s details – send us a message via the Contact Us page. uPVC French doors operate by using a "master door" and "slave door". Barnet Window Company is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. Fensa or Certass registered installers can self certify their windows and doors to say that they have been installed according to Part L Buiding reg's. FENSA does not cover new builds or new extensions. Robust, durable, and known for their unobstructed opening that will improve the flow of any property, our made to measure composite French doors are perfect for creating a seamless transition from the inside of your property, out onto a patio, balcony, garden, or any other outside space. 8. Contact the insurance broker directly to find out if you are able to lodge a claim on your insurance policy. Another option is to check with your own home insurance policy. Switch to FENSA from another Competent Person Scheme; See all 8 articles Registering Installations. We are Federation Of Master Builders Approved, TrustMark Government endorsed and Fensa registered installers and surveyors covering Cornwall and Devon. Have a question? You can search through review websites to get an idea of what other customers think about window companies. 54 Ayres Street, London SE1 1EU t: 020 7645 3700 | f: 020 7407 8307 e: enquiries@fensa.org.uk | www.fensa.org.uk Registered in England No. We recommend contacting your Local Authority Building Control. Lee Kelly deals with all the UK's major window, door , roof and glass companies and offers a 10-year insurance-backed guarantee on all installations. Every FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to ensure its standards are continually maintained. FENSA covers the replacement of external windows, doors, roof windows and roof lights in your home, against the relevant Building Regulations. All Rights Reserved. 2. Harry works for a FENSA Approved installation company. When you use a FENSA Approved Installer, they should always promise you a FENSA certificate when the job’s done. Every FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to ensure its standards are continually maintained. Note that the property must be sited on its original footprint, and the use and size of rooms mustn’t be altered. This proves your installation complies with building regulations, is energy efficient, is registered with your local council, and verifies that our warranty is insured. However, some canny companies have discovered. FENSA stands for ‘Fenestration Self-Assessment Scheme’. © 2021 FENSA Limited. Where there are issues regarding an installation’s compliance with building regulations, FENSA can only request remedial works by the FENSA Approved Installer that completed the installation. Check the warranty on the installer's work and ensure they have enough insurance to cover their warranty. The Fensa register collates a list of accredited double glazing installers across England and Wales so that homeowners can ensure they are choosing a reputable … If you decide to search for a window installer alone, there are a few tricks to save time. Unfortunately FENSA can only review matters related to installations completed by FENSA Approved Installers. Because the guarantee is issued by your installer and not by FENSA, your installer is responsible for addressing any matters covered by it. If you have exhausted your installer’s complaints process and are still not satisfied, we recommend contacting your local Trading Standards office. What is FENSA? There is nothing wrong with this, and it was of no surprise that this option topped our poll. This form of word of mouth and engagement is still relatively new, so it being the third most influential reason in our poll was a little surprising. Are you looking for a refund or compensation? Not only that, you might end up working with rogue traders who are out to make a quick buck. A FENSA certificate exempts you from needing a Building Regulations Completion Certificate. Please download the FENSA Customer Complaint Form and once completed, attach the PDF form to the email and send to complaints@fensa.org.uk or by post to Complaints Department, FENSA Ltd, 40 Rushworth Street, London, SE1 0RB. So, with our Find an Installer function, we've made it possible to find companies near you in seconds. Does this highlight a shift in influence from search engines and adverts to a more social form of communication? Not all installers comply with building regulations, and not all of them will register your installation with the local council. If your installer is not addressing matters according to the terms of its guarantee and you have exhausted the installer’s complaints process, we recommend contacting your local Trading Standards office. Agree on written quotes from the outset before any work is carried out, workout a project schedule; Ensure that the home improvement company is registered on the recommended list of installers from the house insurer If you have already written to your installer outlining the matters you wish to be addressed and are still not satisfied, we recommend contacting your local Trading Standards office. After all, we trust our friends and colleagues, so if they recommend a firm, and they have had a good experience with that firm, then you will be confident that they are capable of doing the same for you. Purpose built Exeter showroom, showcases an impressive portfolio of quality solutions. 9. Check the installer's references by talking to their previous customers. Cheapest is not always best and good contractors are always in demand. You'll get better performance, lasting quality and a made-to-measure installation from trusted installers that won't let you down. Each FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to ensure its compliance to building regulations is continually maintained. However, you only need one quote from a Green Homes Grant registered installer in order to apply for a voucher. It seems a good online presence is becoming increasingly more important and it is no longer just about having a good website. 5. ’’ Visit www.fensa.org.uk t It's because it's hard to know which ones you can trust. One thing to look out for is firms that are registered with national bodies FENSA or CERTASS, which aim to raise the standards of the industry and promote quality tradespeople. A proper written contract with an agreed completion date will help prevent confusion later on. Any issues with the products themselves may be addressed under the guarantee given to you by the FENSA Approved Installer. It is a type of ‘Competent Person Scheme’ that proves installers are experienced and competent enough to carry out work that complies with Building Regulations.A FENSA certificate is a common way for these installers to prove that their work and products are up to standard. A FENSA approved installer will also make sure their installs comply with building regulations and meet energy efficiency guidelines. Compliance and registration are required by law. He's on a mission to help professionalise installers and protect homeowners across the UK, so he started this advice column. Take a look at our advice column, and if your answer’s not there get in touch with our team. Is your complaint regarding a new build property or new extension? Then if required, the slave door can be opened, with closure being done in reverse. It is not a guarantee. Register an installation; Amend a registered installation; If you can’t find the installation address in the system; If you forget to register an installation but it needs a Building Regulations certificate FENSA Accredited Installers & Surveyors. Please note that FENSA will only be able to address matters surrounding the original installation, not the remedial works completed by another installer. FENSA is unable to assist with any financial issues. Firms that have positive online reviews and that engage online (via such as Twitter, Facebook and other online forums and blogs), stand a better chance than those who dont when trying to win new business. You will need to provide a copy of the quote when you apply. Confirms compliance with building regulations, Shows your installation’s energy efficient, Ensures it’s registered with the Local Council, Verifies your installer’s guarantee is insured. It seems many of us read online reviews and we like to engage in discussions online. Well in a recent poll, we asked what factors influence you before you contact a window company. Windows and doors from leading manufacturers guaranteed to provide you with a top quality product that you will enjoy and benefit from for many years to come. We conducted this poll for two main reasons - the first was to understand the main influences we have as consumers in making this decision, and the second was to highlight areas that are increasingly becoming more influential to consumers. A FENSA-registered double glazing installer will be aware of local building regulations. 4. If you have used a non-FENSA installer, or completed the work yourself, you will have to apply directly to the local authority who will need to … Our installers have years of experience fitting our AG210 products on a wide variety of projects. As a result, you are assured that any damages that you incur if your double glazing installation fails is protected. Simple, ask if you’ll get a FENSA certificate. Highly experienced fitting teams & FENSA registered installers; All of our products are made to measure, with a 10 year guarantee* Free consultation/quote including 3D design plan; Personal, friendly and professional – 5/5 feedback on all review sites TGO scheme has only recently been announced. The master door will always open first and be locked to the slave door. Get at least three quotes and check you are being quoted like for like. IDSystems is proud to be a FENSA certified installer. FENSA is only able to address complaints about building regulation's compliance that are less than 6 years old. Interestingly, the third highest influence still revolved around word of mouth (well a form of it), this time in the shape of social media engagement and a positive online experience. Local installers who are registered by a competent scheme like Fensa are required to provide warranty insurance to cover their work in case the scheme stops operating within the warranty period. Because of this, any company with our approval can give you the brand-new window you need. A FENSA registered fitter will notify FENSA of each installation when the fitting work is complete. However, some canny companies have discovered that they can game the system with fake reviews. Its seal of approved installers means that the installers are assessed regularly for adherence to building regulation changes from time to time. FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. It does though illustrate just how important the web has become to business, and how consumers research and now actively choose to engage with other consumers and businesses via the web.