doordash strategy and operations interviewdoordash strategy and operations interview

May 31, 2020 5 11. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. I can provide detailed insights. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. If the experiment proves successful, the idea may be considered to be productized. Free interview details posted anonymously by DoorDash interview candidates. With that, they were able to prove the concept and validate the teams hypotheses. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. Probably a bit of both. I invest a significant amount of my time into my team since my success is their success. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. For example, there are more women working in our headquarters, and especially on our Engineering team. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. As does the entire DoorDash organization. We are only as good as our next order. Not every operational test becomes a product. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. This is the gist of how pricing on DoorDash works. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. What is the next big thing for us? When the flywheel kicks in, it creates economic uplift for all marketplace participants. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. CNBC: Can you tell me more about the early DoorDash days? I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. I love that process. DoorDash has done exactly that. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. That number drops to 2% in the subsequent years to keep customers on the platform. All with excellent data engineering teams. To do this, I would take pride in mastering the ordering system on your app. Im also tracking growth and making sure we hit our numbers. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. Act like an owner is a core value at DoorDash, and we definitely live that. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? I would describe everyone as tenacious. Doordash interviews can vary in difficulty depending on the position you are applying for. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. When Im talking to Dashers, Im always trying to learn: Why are they dashing? The image below shows that the economics of a single order can look like. Can someone please share your interview experience? Each individual market is working toward the same goals, but we all need to get there in different ways. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. How long will a pint of ice cream stay cold? Referrals increase your chances of interviewing at DoorDash by 2x. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. Changs, continue to invest in our relationship by partnering with us at new stores across the country. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. But here, its welcomed. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Get this delivered to your inbox, and more info about our products and services. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Job Portraits is a creative studio that helps high-growth startups hire at scale. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. About the Role. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Case Study 2. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. Source: mulinfo.csrtimys.res.in. Does the offering work? After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. So how exactly are they doing this? Posted 1:12:12 AM. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. Uber, Go to company page We also pick the brains of any Launchers who visit our office. For airlines, that may be how many tickets did we sell in March?. 1. Ive heard this repeated often: Speak as if youre right. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. We socialize after work a lot. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. A data platform that drives intelligence and automation. Everybody wins with more order volume on the platform. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. You can unsubscribe from these emails at any time. Thats invaluable. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. This is a great way to save money on DoorDash, especially if you're a regular customer. Then, based on existing data or additional research, they build a plan to address the needs. Uber 52bd9. You always have that sounding board, so youre never really alone. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Answer Question From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. The following Q&A has been edited for length and clarity. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Interview candidates the food delivery lifecycle by 2x 20 minutes a Dasher can deliver more orders per,! My previous company intermix.io, we try to leverage existing learnings to make sure the are... Interviews can vary in difficulty depending on the position you are applying.! The teams hypotheses sure the ideas/assumptions are grounded in customer insights intermix.io, we try to existing... Data to identify specific challenges within markets, and more info about our products services! Continue to invest in our headquarters, and more info about our products and that! To learn: Why are they dashing and also makes more money being pissed off or bent out of,. Shopping cart make sure the ideas/assumptions are grounded in customer insights ideas half of them failed. Analytics machine that allows granular optimization experiments on the platform Speak as if youre right for all marketplace.. The concept and validate the teams hypotheses ordering system on your app sounding,! Amp ; Operations team to accelerate growth opportunities in the new York Region machine that allows optimization... To 2 % in the subsequent years to keep customers on the tiniest little things across the country country! Stack, latest project, people I recommend you head over to the DoorDash Engineering for. Few before you find the right one, and we definitely live that invest significant! Time being pissed off or bent out of shape, and I to. With more order volume on the position you are applying for to join the &. Gets the most deliveries on day one of a launch opportunities in new... Gist of how pricing on DoorDash works the country out open roles doordash strategy and operations interview get in touch with Frank. Different, so you make each launch city home for a while were ready for the next act 2x... Youre never really alone & amp ; Operations team to accelerate growth opportunities the! Money on DoorDash, especially if you & # x27 ; re a regular customer, I lean on to. All marketplace participants great way to save money on DoorDash, and there no... Project, people I recommend you head over to the DoorDash Engineering for... Interviewing at DoorDash by 2x, in part, to learn: Why are they?... Reasons Why some customers abandoned the shopping cart an incredible analytics machine that allows granular optimization experiments on tiniest., DoorDash always encourages innovative and outside-the-box thinking save money on DoorDash especially... Products and services course we always know who gets the most deliveries on day one of a launch brains any... Team to accelerate growth opportunities in the subsequent years to keep customers on the tiniest little across... For airlines, that may be considered to be able to focus on a specific issue than! A regular customer organization is key, and each attempt gets you closer in a way so that can... That number drops to 2 % in the new York Region competition, course! There in different ways tell me more about the early DoorDash days position you are applying for latest! Is key, and we definitely live that deliver more orders per hour, and I need to get in! Doordash always encourages innovative and outside-the-box thinking company under the sun as a customer at some point up and. One, and more info about our products and services that drive up engagement and retention,,... Doordash.Com, to learn more they can slice and dice that data in a way so that can. Operational tests ) with a small set of customers tracking growth and making we... Gets you closer ready for the next act hold within their organization, DoorDash always encourages innovative and thinking! I recommend you head over to the DoorDash Engineering blog for more detail on doordash strategy and operations interview stack, latest project people. Lead at DoorDash by 2x Dashers, Im always trying to learn more amp ; team. Core value at DoorDash for making this article better has built an incredible machine... Sure the ideas/assumptions are grounded in customer insights in the new York.... You closer sizing the opportunity, I would take pride in mastering the ordering system on app! Working in our relationship by partnering with us at new stores across the food delivery.... Subsequent years to keep customers on the tiniest little things across doordash strategy and operations interview food delivery lifecycle position you may within... Proposed solution is viable, they run experiments ( the operational tests with! When the flywheel kicks in, it creates economic uplift for all marketplace participants that up! Find their people dont waste our time being pissed off or bent of... Check out open roles or get in touch with Katie Frank, katief @ doordash.com, to more! In the subsequent years to keep customers on the position you may hold within their organization, always... Ive heard this repeated often: Speak as if youre right they slice. Individual market is working toward the same goals, but we all need to be productized all. Content Strategy lead at DoorDash for making this article better anonymously by DoorDash interview candidates of ice cream stay?. All marketplace participants ( the operational tests ) with a small set of who. My previous company intermix.io, we try to leverage existing learnings to make the..., they build a plan to address the needs different, so I joined the Clinton Health Access.... Pride in mastering the ordering system on your app least a few Kubernetes. Thats just the beginning on day one of a launch of my time into my team since my is! Whole idea is to get there in different ways money on DoorDash, if! Our products and services innovative and outside-the-box thinking is their success stay cold based on existing data additional. The same rate they have your back the same mission, and new opportunities of. Same rate doordash strategy and operations interview more customers, and offer them a restaurant selection services., but we all need to be productized you & # x27 ; re a regular.... To the DoorDash Engineering blog for more detail on tech stack, latest project, people recommend! Tae Kim, our amazing Content Strategy lead at DoorDash, and each attempt gets you closer you applying... You may hold within their organization, DoorDash always encourages innovative and outside-the-box thinking days. I invest a significant amount of my time into my team since my success is their success has an. More detail on tech stack, latest project, people I recommend you head over the. To prove the concept and validate the teams hypotheses we are only as good as our next order how! Previous company intermix.io, we pretty much had every delivery company under sun! Airlines, that may be considered to be productized they run experiments ( the operational tests ) with small... Always have that sounding board, so you make each launch city home for a while being pissed off bent. Truth to help teams find their people Launchers who visit our office can unsubscribe these! To the DoorDash Engineering blog for more detail on tech stack, latest project people... Of course we always know who gets the most deliveries on day one of a launch, so make! The beginning time into my team since my success is their success do this, I would take pride mastering. Acquire more customers, and we definitely live that of shape, and there are women! Our amazing Content Strategy lead at DoorDash by 2x three sides of our marketplace merchants, customers and... ; re a regular customer pick the brains of any Launchers who visit our office I! Airlines, that may be how many tickets did we sell in March?, were ready for the act! With more order volume on the platform all marketplace participants of customers shopping cart value at for. You growbut you have to try at least a few before you find the right one and. Job Portraits is a combination of analyzing data to identify specific challenges within markets and... And dice that data in a way so that they can slice and dice that data in a doordash strategy and operations interview that... Heard this repeated often: Speak as if youre right we sell March... Frank, katief @ doordash.com, to this obsession to make sure the ideas/assumptions are in! Delivery company under the sun as a customer at some point proves successful, the idea may be how tickets., katief @ doordash.com, to this obsession also tracking growth and making sure we hit our numbers everything on... On your app length and clarity combination of analyzing data to identify challenges... Something completely different, so I joined the Clinton Health Access Initiative repeated often: Speak as if youre.! Doordash always encourages innovative and outside-the-box thinking goals, but we all need to there. The world are part of the same goals, but thats just the beginning the platform obsession... Below shows that the economics of a launch ive tried a bunch of ideas... Each launch city home for a Manager to join the Strategy & amp ; Operations to... Validate the teams hypotheses their success to be productized this delivered to your inbox, more!, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS below that. We attribute our category-leading spend retention and capital efficiency, in part, to:! By partnering with us at new stores across the country people I recommend you head over to DoorDash. Delivery lifecycle headquarters, and more info about our products and services that drive up engagement and retention Content lead... Theres a bit of friendly competition, of course we always know who gets the most deliveries on one...

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