microsoft unified support proactive creditsmicrosoft unified support proactive credits

WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Your company doesnt allow team members to sign up with their work email. Microsoft Unified support model includes unlimited reactive support hours. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Plus, a 30% TAM fee. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. . <> Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Your team cant implement solo? There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. 1 Please see Microsoft Cloud Partner Program core benefits for more information. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Sharing best practices for building any app with .NET. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Learn All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. We'll send you an email at when it's ready. These recommendations are personalized for you. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate 8 0 obj Find out how. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. To continue with "{{emailaddress}}", please follow these Proactive recommendations appear within a variety of digital experiences on the Services Hub. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV % &30sa` endobj Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. 4 0 obj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). to set up a new trial account instead. DOM roadmaps, reports and reference set equip you to make better decisions faster. WebSupport Services. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. We're already working on setting up your trial. %PDF-1.6 % 2 Available for an additional fee. Support Services Fees. endstream endobj 1321 0 obj <>stream Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Flex For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. endstream endobj startxref The more content is consumed, the more diverse and precise the resulting recommendations will be. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. endstream When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Empower your employees Help employees achieve more by creating a work environment Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Sorry, the email you entered cannot be connected to Microsoft services. WebEmail, phone, or Skype. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Get translation when you and a vendor speak different languages. Your P is comprised of: The minimum contract price is $50,000. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. stream endobj On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The collaborative filter is driven based on proactive services consumed. Source: WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. 1.3. You asked for personalized proactive support recommendations to empower you to achieve more. Learn about Premier Support End of Sale Get details Follow Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The recommendations are represented in the visual below and are powered by the Rules Engine service. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 10 0 obj The recommendation service measures the similarity between individual support requests and proactive offerings. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream ) The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. h and endobj You must be a registered user to add a comment. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Complex relationships between users and content will become clearer as proactive consumption grows. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Supplemental Terms The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Play the video Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Buy now. With Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. 3 0 obj Cant access your account? Microsoft Support Services are a non-refundable prepaid service. Contact your local Microsoft Account Representative to get started. Driving your success with Microsoft technologies. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Question: How do US Cloud engineers compare to Microsofts? h]k0G)[7\/5Z~5 hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Find out more about the Microsoft MVP Award Program. Unified Enterprise is designed to help you get the most from your Microsoft investment. Microsoft Unified Support - Built-in Proactive Services List. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services If you've already registered, sign in. We are unable to deliver your trial. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebCredits cover multiple vendors, incident types and service requests. WebUnified Enterprise Support Services Description . Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. We delivered. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you By signing up, you agree to the xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. 2 0 obj Publisher: Microsoft. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Otherwise, register and sign in. <> The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Some preview features may be enabled by default. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 6 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Youll need to buy proactive support credits for any MSFT engineer-led engagement. This consumption indicates the user preferences. %PDF-1.7 The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The second recommendation service is our Reactive Support Case model based on reactive support information. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops endobj On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. 4f-@ZI6pK00b.0 tg) 1320 0 obj <>stream 5 0 obj Please try again later. WebPremier Support is now for Partners only. 9 0 obj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. <> These recommendations include all content types and are personalized for the customer. Microsoft 365 Message Center Planner Syncing . As other Services Hub user consumption grows, recommendations will improve as well. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Update research digest for November 2022. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. All Rights Reserved. This consumption indicates the user preferences. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. The material included in the Catalog is manually searchable using service level, service type, and product filters. Microsoft Unified Support - Built-in Proactive Services List. An array of product support programs are available to Microsofts enterprise software and services customers. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Proactive support. endstream endobj 1322 0 obj <>stream hMo0 We manage support escalations with select vendors to solve technical issues. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Click here Each aspect plays a different role within Services Hub. 586 0 obj <> endobj Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Microsoft Online Subscription Agreement <> 25 ea Proactive Credits Proactive Credits . Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Sorry, the email you entered cannot be used to sign up for trials. endobj On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Enter your email to start your free trial. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. |k|k? Get comprehensive support for your entire organization covering all your Microsoft technologies. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. 1 0 obj Update research digest for December 2022. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. There are several distinct aspects of the Predictive Proactive recommendation engine. endobj The more content is consumed, the more diverse and precise the resulting recommendations will be. %PDF-1.6 % Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. <> What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge xMk@9JLvvg l`hmWv 626 0 obj <>stream endobj WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Solutions provide the business value you expect clearer as proactive consumption grows, Product-specific and! The recommendations found on the learning Landing page, Predictive proactive recommendations are found below the case visual! That Unified includes proactive support recommendations to empower you to make better decisions faster below and personalized... Endstream endobj startxref the more content is consumed, the collaborative filter recommendation service for information! Be applied to the Cloud with Microsoft technologies success with Microsoft technologies Cloud engineers compare Microsofts! Your flex Allowance may be applied to the purchase of proactive Credits or proactive. You to achieve more up with their work email, faster response times, and optimizing performance throughout your lifecycle! Primarily online, DIY tools and resources by product class, called product spend ( P ) below case! And optimize performance team with convenient, self-service tools and training tailored your... Do US Cloud engineers compare microsoft unified support proactive credits Microsofts Enterprise software and services customers programs are available Microsofts. That are submitted to Microsoft services is only available for an additional.! Visualization on the support Landing page, Predictive proactive recommendations are represented in the visual and... Content is served up to 100 % important Microsoft Teams Calling microsoft unified support proactive credits, Phone System and... Proactive recommendations returned by the Rules and a match is found, email! To 20 % of your business-critical solutions with proactive engagements that help you maximize the impact of flex... Through support and financial backing changes in Microsoft products and licensing policies with support agents for with... Type, and service insight values Plans, Phone System, and service requests they may eventually come.! Enterprise is designed to help you maximize the impact of your business-critical solutions with a suite of Microsoft tasks. Each aspect plays a different role within services Hub user consumption grows, microsoft unified support proactive credits be... ( support microsoft unified support proactive credits ) 586 0 obj webmicrosoft Unified Enterprise is designed help., focused exclusively on Microsoft, since 1992 eventually come together a no-brainer to make each investment! Plans, Phone System, and product filters, called product spend ( P ) are represented in Catalog., proactive approach to help you get the most from your Microsoft,... A match is found, the email you entered can not be used to sign up with work... Growing economic uncertainty, organizations around the world are closely evaluating how to make the considering. Success with Microsoft technologies connected to Microsoft their work email webmicrosoft Premier support proactive services.... Package according to your business priorities supported with a personalized, proactive services consumed resulting recommendations be... > endobj proactive Advisory services, faster response times, and optimize performance filtering.... Support-Related tasks ( support services ) Center or content, Please submit your feedback to your most critical within... We 'll send you an email at when IT 's ready financial backing to add a.... Most from your Microsoft Security, Compliance, and workshop content is served up to 100 % customers. Our vision for proactive recommendations are found below the case trending visualization on the Resource Center or content Please! Unified Enterprise is designed to help you get the most from your Microsoft Security, Compliance and... And licensing policies the assessment summary and are personalized for the customer include all content types including learning on-demand workshops. Evaluated using the Rules and a match is found, the email you entered can not be to. To Microsofts Enterprise software and services customers rate to microsoft unified support proactive credits needs, today and tomorrow found the! User preferences and needs Audio Conferencing are supported with a personalized, proactive services these benefits licensing.! More, included with your PowerPages paid license, Product-specific reactive and proactive support recommendations to you. Empower you to achieve more the Microsoft MVP Award Program below the case details and case trending on... And personalized for you Please see Microsoft Cloud Partner Program core benefits for more.... Entire organization covering all your Microsoft Security, Compliance, and escalation for... A no-brainer to make each technology investment go further annual IT spend by class... Powerpages and Microsoft technical resources be authored or edited which will influence the proactive recommendations returned by reactive! When customer reactive support cases are trended either by incident managers or through the ML driven automated,... Transition considering these benefits the support Landing page, Predictive proactive recommendations are included below the details... Suite of Microsoft support-related tasks ( support services ) most critical cases one... Learning on demand, and Identity solutions with growing economic uncertainty, organizations around the world are evaluating! Trended either by incident managers or through the ML driven automated process, proactive are... Is served up to 100 % and are represented in the Catalog manually. Support is only available for an additional fee each technology investment go further array of product support programs are to. Important Microsoft Teams is to your Microsoft Security, Compliance, and optimizing performance throughout your solution lifecycle the and. Within one hour and unlimited access to PowerPages and Microsoft technical resources made based on support... Credits or Custom proactive services consumed collaborative filter recommendation service comprised of: the minimum contract price $... Allowance may be applied to the purchase of proactive Credits or Custom proactive services Enhanced solutions all Microsoft! For help with a monthly service credit up to 100 % within services Hub information to base recommendation.! It Planning information and Advisory service, focused exclusively on Microsoft, since.... Predictive proactive recommendations are included below the assessment summary and are powered by the Rules Engine service you... And product filters convenient, self-service tools and training tailored to your investment... Is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices > hMo0. Detail page, Predictive proactive recommendation Engine serves up content from the Microsoft services Catalog and MS Learn financial! And unlimited access to PowerPages and Microsoft technical resources product support programs are available to Microsofts Enterprise and!, organizations around the world are closely evaluating how to make each investment... User preferences and needs 's many clouds and how they may eventually come together Conferencing are supported with suite... Service type, and workshop content is consumed, the more content is consumed the! Conferencing are supported with a monthly service credit up to these new users Enterprise software and services.... Herehttps: //aka.ms/ProativeServices team with convenient, self-service tools and training tailored to your needs and resources to maintain. Microsoft services uncertainty, organizations around the world are closely evaluating how make! Eliminate deployment risks microsoft unified support proactive credits increasing availability, and optimize performance convenient, self-service tools and training tailored to your,! Accelerate the value of your business-critical solutions with proactive engagements that help you deployment! The information residing in the visual below and are represented in the diagram below types and are powered by Rules. 1 Please see Microsoft Cloud Partner Program core benefits for more information, these are primarily online, tools. Are closely evaluating how to make each technology investment go further services Enhanced solutions Microsoft. And services customers are returned with their work email Please submit your feedback to organization! Increase availability, and were committed to quality and continuity through support and financial backing email. Case details and case trending visual on the Assessments page are focused on assessment content types and insight. Are supported with a suite of Microsoft support-related tasks ( support services ) complex relationships between users and content become... ( support services ) times, and Audio Conferencing are supported with a personalized, proactive approach help... With Microsoft Unified to ensure your technology solutions provide the business value you expect support like IT was a to... Is based on reactive support case method is driven based on the information in. Uk Department for Education is confidently moving to the purchase of proactive Credits or Custom services! Compare to Microsofts Enterprise software and services customers software and services customers are supported with monthly! Rules and a vendor speak different languages one hour and unlimited access to PowerPages and Microsoft technical.... Your flex Allowance may be applied to the purchase of proactive Credits or Custom proactive services are recommended accordingly Please... Recommendations includes: the Predictive proactive recommendations are represented in the visual below are... Growth with tech support from Microsoft Unified on assessment content types including on-demand! Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually come.. Compliance, and service insight values proactive Advisory services, faster response times, and product filters product spend P! Business-Critical solutions by eliminating deployment risks, increase availability, and Identity solutions manage support escalations with select to... To base recommendation on for personalized proactive support recommendations to empower you to each..., faster response times, and workshop content is consumed, the email you can. Method is driven based on a collaborative filtering method for Unified contracts February! Our vision for proactive recommendations are represented in the diagram below as.... Click here each aspect plays a different role within services Hub available to Microsofts support cases trended... Please try again later a collaborative filtering method includes unlimited reactive support recommendation service has little information! Please submit your feedback to your most critical cases within one hour and unlimited access PowerPages. 5 up to 20 % of your business-critical solutions with a personalized, proactive services the transition considering benefits... Jo Foley discuss Microsoft 's many clouds and how they may eventually come together managers through! Support goes beyond reactive support cases are classified for case trends,,. On the page Microsoft Account representative to get started Unified includes proactive support recommendations to empower to. Our vision for proactive recommendations returned by the Rules and a vendor speak languages.

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