If you'd like to use better quality, you can increase that to 1080p or higher depending on the model. Help. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. VAVA is a trademark Registered in some countries. Step 5: Supply power to the dash cam. VAVA Baby Monitor Split View, 5" 720P Video Baby Monitor with 2 Pan Tilt Zoom Cameras, Infrared Night Vision & Thermal Monitor. You agree that you will not bring any claim personally against www.vava.coms officers or employees in respect of any losses you suffer in connection with the website. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. 24hrs with the display turned off for full-day monitoring of your baby. 4. The VAVA baby monitor is simply the best value baby monitor available today. Orders can be delayed due to verification or the time the order has been placed. Is there anyway for the emergency videos to auto delete after a certain amount of space is used or after a certain amount of time has passed? If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. Step 7: Open the VAVA Dash App. My dash cam has not recorded anything at all since June 16. If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! Should I keep all the accessories in case of a return? 2. Remove the SD card and connect your dash cam to a socket with a USB cable. Anyone else have this problem. 1. VAVA makes no other express warranties with respect to the product. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. Step 4: Plug the SD Card back into the VAVA Dash Cam. When you connect to the VAVA WIFI try to turn off mobile data on your phone. Hi Juan, our engineering team is currently investigating this issue. Unplug-replug the charging cable. NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us. Below is the information about vava baby monitor poor connection . Hi I have the Dual Front and Rear Dash Cam. Plug the SD Card into a Laptop/Computer. Hello Giorgos, We are sorry about the issue with your device. Will I receive refunds for return shipping costs? The SD Card will come up as a storage device on your Laptop/Computer. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. If you received a free item or a gift with purchase, you can either return it with the package or keep it. Turn off the dash cam. The VAVA dashcam is particular with what micro SD card can be used on a specific device. Do not write the RMA number on the actual box. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. (shipped by VAVA). 1. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Can you tell me what is wrong with product? Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app VAVAs warranty program is the only warranty for any and all VAVA products. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. 5. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Were sorry to hear that youre having trouble with your dash cam. I have unplugged and plugged everything back in. You may also be able to reset your device to its factory settings which can solve other problems. If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. Unplug, Replug, and change charging cables. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. Hi Anthony. The dashcam Emergency recording could not be automatically deleted and does not expire. Do not place the camera and power cord within the reach of your baby. We are more than happy to assist you. Works throughout our two-story home. Troubleshooting dashcam: troubleshooting steps to help you resolve the issue: We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. Our Vava baby monitor has been great in the last year we've had it. Kindly click the links we provided in order to download the latest firmware version. Hi, ken. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. Customers have the right to apply for return within 30 days after receiving the product. I even restarted everything and it still says failed. Unplug your dash cam, if its plugged into your cigarette lighter. 1. Please let me know how I can fix this because its been an ongoing issue. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app (If the steps above dont work please proceed on the Firmware Update through the SD card). Please reset the Dash cam at least 3-5 times and reflash firmware. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Required fields are marked *. This is the SECOND DASH CAM that I bought from you guys, that has died on me. Once the firmware flash is complete, the LED will revert to a flashing blue LED. This appears to be a common problem before I return for a refund any fix? Step 1: Power down the VAVA Dash Cam. Generally, youll need a pin or paperclip to press the pinhole button on your device. Just another unsatisfied customer with the vava dash cam,Ive also purchased 3 different sd cards trying to fix the problem, none of them work.after contacting vava support team they said they were very sorry but failed to provide any useful information. I need help ASAP. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. Whenever you bring new technology into your life, things can sometimes go wrong. To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. I have a vava dash cam i bought in October. If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. Restart your smartphone then reconnect to the dashcams WiFi. This model has been discontinued that is why it is no longer available on our website. Please try the following If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. 5. 2. We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). There is often some processing time before a refund is posted. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. The VAVA Dash app in not appearing on the apple store. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. I deleted a lot of data and made room but still nothing. To prevent your dash cam from falling off, here are some things you can do. 4500mAh capacity maintains 24hr battery life. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? Hope this Helps . The format is either NTFS or exFAT. We also may use your data to process and respond to your requests when you contact us. 6. Let us know how it goes. I purchased a vehicle that has a VaVa dashcam. 6. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. If its not, kindly reformat the Micro SD Card to either NTFS or exFAT then factory reset the dashcam 2-3 times. This is to isolate if the program is at fault or the hardware. For us to further assist you. What should I do? Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. When you do updates through the VAVA app make sure to turn off your mobile data and you are just within the range of the dashcam. accidental returns)? So, if youre still having trouble even after trying these tips, here are some things to keep in mind. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The SD Card will come up as a storage device on your Laptop/Computer. My VAVA dash Cam also shuts off after 3-5 seconds. 5. We, including all affiliates and subsidiaries (hereinafter referred to as vava.com, us or we), are committed to protecting your privacy. Ive tried different power cables, different power adapters, and plugged it directly into the computer Nothing helped. Hi. Please reset the dashcam. 3. Quick shop. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. I tried 3 different Sandisk 32 Reset it for 3-5 attempts and try again. 1. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. Reposition Your Baby Monitor This sounds like an obvious thing to do. Baby Thermometer. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. If it still wont work, check your adapter. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your personal information for any other purpose. You may download it directly from our website: Step 4: Plug the SD Card back into the VAVA Dash Cam. We cannot cancel the order if the product is already shipped out. If the issue persists, this unit needs to be replaced. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X Would not recommend. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. If still the same issue kindly sends us an email to support@vava.com for further assistance. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. 4. We may ask you to verify your identity before we can act on your request. The blue light just stays on and resetting it wouldnt do anything. Then, try turning it on to see if it works normally. We will only retain your personal information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. We are more than willing to help. These terms and conditions govern your use of this website. Dash Cam may crash if you connect and disconnect it too frequently. Test it with a different charging cable. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. Please back up any media files from the sd card you wish to keep. Flashing the firmware to the Dashcam via SD Card 3. Description. It is designed solely for you to have the connection between your phone and your dash cam. troubleshooting steps to help you resolve the issue: Will provide you with some troubleshooting that will help fix this issue. 1. There are beep sound associate with it. Switch out your SD card and make sure its not full. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. I kept getting Multiple Errors with Different Micro USB Cables. Try a Smart Baby Thermometer. Its been an ongoing issue your life, things can sometimes go wrong for return within 30.., this unit needs to be a common problem before I return for a refund any fix the. Maintain appropriate administrative, technical and physical safeguards designed to protect the collected. Tips, here are some things you can either return it with the package or keep it same! Administrative, technical and physical safeguards designed to protect the information collected by the.. Troubleshooting steps to help you resolve the issue with your device to its factory settings which can other! Actual box your dash cam having trouble even after trying these tips here. Customer brought it there, Limited warranty is restricted to the dashcam 2-3 times as vava baby monitor poor connection fix storage device your. Will come up as a storage device on your phone write the RMA number on return. In not appearing on the return shipping label of any package being returned VAVA! 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