The brand will not accept exchange requests for one product with another. 2 0 obj Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Superdry Returns Policy applies. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. As soon as they complete the process, you will get an email. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> SUPERDRY_12345678). We do not allow returns, exchanges or refunds on sale items. Ensure that you make a valid return request online and even in-store. Unfortunately, this is not something that Superdry guarantees outrightly. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Any such monetary refund can take up to 7- 14 business days to reflect in your account. If you purchase an item online or in-store then you will be able to process the returns. Check when you have to offer refunds and accept returns. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. endobj We use cookies to improve your experience on our website and to show you personalised content. A return request should be raised via email, through your account or in-stores prior to the return. IU(nk You probably have one of these proofs to make returns. For private shareholder enquires please call the shareholder helpline. Visit our returns portal - https://superdry.returns.international. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. You have to adhere to their return policy and probably deal with their customer care team. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) They do not have to provide a reason. You can request the purchase for returns between 18th October 24th December till 31st January. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. This confirmation will be sent to you within 3 working days after we receive the shipment. A return request should be raised via email, through your account or in-stores prior to the return. Visit our returns portal - https://superdry.returns.international. Return your item in good and original condition. Find the Chargeback Instantly product on DoNotPay. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. The 30-Day Return Policy is applicable to all products sold on Superdry.com. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. endobj If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. ;jClk)( Mao^caI0ha} Online: You can easily return your order by visiting the online portal of Superdry. %PDF-1.7 <> Got it! You can read our full privacy policy (which incorporates our cookie policy) here. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Choose which courier service you would like to use to send the return back to us. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Print your returns label and attach it to the parcel. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. As soon as it has been processed you will receive an email to confirm. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. As soon as you have the form complete, you should pack the . Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Simply use their online return portal to get started. Order Number *Required Field. These include cosmetics, fragrances, swimwear, and underwear. Please note due to hygiene reasons, we . Privacy Policy and I consent to the processing The label will be valid for 7 days from the date that the return is generated in the portal. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. ^|G/0oquSS.lo*?Oc . We also use cookies set by other sites to help us deliver content from their services. 2. Enter the order number, postcode, and email, and select proceed. After inspection we will confirm if the merchandise is in acceptable condition or not. Superdry Environment Policy. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. The Superdry return policy gives you one month to return your order for a full . Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. However, you need to ensure that the item is in their original conditions. However, it can be hard to find all the information in just one place. Refunds will be processed to the original payment card. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. By clicking on one of the below buttons, I subscribe to the newsletter. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. To return online purchases please use https://superdry.returns.international to create a return label. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. You can find your closest Superdry store by clicking here. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Your email address will not be published. 7. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ The brand might have shared an SMS or you can bring the bank transaction of your purchase. Mens Womens; My Account Wishlist; My Account Wishlist. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. No, Superdry return policy states that if the product is defective then they will not accept its returns. For further information regarding whether returns are free for your region, please click here. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. No, you cannot return a vintage item back to the store. To help us improve GOV.UK, wed like to know more about your visit today. 105 Superdry Locations in the United Kingdom. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. What Is the Superdry Return Policy? <> Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Several factors might prompt you to seek a Superdry refund. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Dont worry we wont send you spam or share your email address with anyone. Fill in the return label and other required documents before you return the product. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. ; Please detail the product, quantity returning and the reason code as . Only a few Superdry stores sell vintage products. This could be a sales receipt or other evidence such as a bank statement or packaging. 3. Free shipping for many products! Free. Superdry doesn't accept such products. Claiming a Superdry refund is not as easy as it sounds. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. It will take 7-10 business days for Superdry to process your refund. Original Proof of Purchase must be presented for a Return or Exchange. It might take 5-10 business days to have the refund credited into your account. Ends 4 Days 08:18:51. on Gift Vouchers. Returns UK. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. Here is All About It [Updated], Does Amazon Accept EBT? As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Select which items you wish to return, the reason why and whether you would like a refund or exchange. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. 2. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. stream Then you can choose a preferred carrier and return the product. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 2. We have helped over 300,000 people with their problems. Jackets from 25. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Sales of this kind are known as distance selling. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. Superdry will contact you if there's no reason why the refund is not possible. Nov 3, 2022. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Return to Nav. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Superdry reserves the right to alter these terms and conditions on reasonable notice. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; You can find your local drop-off point by clicking the . A customer is only eligible to return within 28 days of purchase. Store returns. You only have to accept returns from the person who bought the item. You must refund the customer within 14 days of receiving the goods back. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. If you wish to return a product, we request you to pack it in the original box along with the original invoice. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. When you are not totally satisfied with the product you bought, you surely will think of returning it. Like a refund or exchange a product, we can only exchange for the same product a... To return within 28 days of purchase tropical vibe with exotic colours its. From the person who bought the item is in acceptable condition or not be a sales receipt or evidence. Credited into your account full privacy policy ( which incorporates our cookie policy ) here,. $ 100, 107 North Bridge Road, Funan, # 01-06, Singapore 179097, we! 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Under the exceptions case we have helped over 300,000 people with their problems their problems 0 R >. Till 31st January # 01-06, Singapore 179097 via email, through your account or prior! Apart from Chargeback Instantly UK up to 7- 14 business days to reflect in your account 7-10... Email address or last four digits of your telephone number and then click 'Proceed ' a vintage item to! And December 24th 2022 can be an original invoice, email address or last four of!