Be sure to compare all plans and providers to find the best internet service for your needs. Set up new service. Visit Optimum Chat Now. Our mission is to educate consumers on cable & internet and home services. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. Best of the Best. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Performance & security by Cloudflare. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. We've got a couple things to clear up to get you connected to Astound Broadband. All fields are required unless indicated as optional. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. Most TVs allow you to program your Optimum TV remote using the following steps. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). No contracts. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Fee for late or no return: $300. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Fee for late or no return: Varies by device(s). Optimum internet, TV and home phone support. Find all the customer service contact info for Optimum services below. Find a Cox store. Early termination fee: None. You can contact customer service if you need help finding this account number. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. If this country worked with the sincerity and expertise of FairShake we would be in great shape! If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. It's not right what Big Business can get away with if we let them. I need a return label to return a box to suddenlink. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Sunrise: 08:40AM. Is Suddenlink wrongly charging you an equipment return fee? Forgot your Optimum ID? If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Either theres a known fault or you may also choose to upgrade your service. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Prior to its acquisition by Altice,. Take to an official UPS store with the QR code provided by Frontier. All services not available in all areas. if you need help finding this account number. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. Get Directions. Well send you the fastest internet options, so you dont have to find them. Terms and conditions and restrictions apply. Fee for late or no return: Up to $150 per device. *Internet download speeds may vary and are not guaranteed. Returning equipment properly will keep your credit cool. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Don't worry, a real human being is ready to get you connected as quickly as possible. Follow these 4 easy steps for returning all other equipment. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. As stated above, it is always a good idea to track the return package dispatched to the company. Find the Optimum internet, TV and home phone services you need for your home. Breaking up (with your internet provider) doesn't have to be hard to do. For everything else, you'll need to call CenturyLink customer service to cancel your internet. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. Astound Broadband is available at your address. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Our services vary based on location. Ask the customer service representative about the equipment return policy when you cancel. For more contact information, visit the Kinetic customer support page. Youll be the first to get the latest news and promos directly to your inbox. You have. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Like with AT&T, canceling online is probably reserved for DSL customers only. Just take the equipment to them, and they will take care of the rest. No Surprises Here. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Your account at your fingertips. Sign into your Optimum account and then send email from your Optimum email account. Simple enough, right? The business enterprise was the seventh biggest cable operator. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. Tracking Number Track. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Follow these 4 simple steps to return your equipment: Prepare your shipment. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. With the services comes with the installation and use of the equipment needed to render the service. US. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Click to reveal Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. 624 Jefferson St. Kerrville, TX 78028. Other restrictions may apply. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. This might also be due to the age of the tools or any major defect. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. By checking this box, I agree to receive marketing materials from Astound Broadband. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw Solar noon: 12:59PM. People need to know someone is out there to help! Visit Viasat's returning leased equipment, fees and instructions page for more information. Optimum.net is compatible with a wide range of browsers. There are several ways you can contact Optimum support any time of day. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Well, it's your lucky day. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. You will need to call to cancel your internet. Fee for late or no return: Varies by equipment, up to $300 or more. All trademarks and service marks are the property of their respective owners. After about 60 seconds, plug your modem in. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Start your return. Attach the label. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Equipment return: By mail within 45 days. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. Its that simple! Get your FedEx prepaid shipping label here. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. X | `>`. We use cookies to improve your experience on our site and to show you relevant advertising. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? finder and visit a store in your area to return the items in person. You can set Optimum DVR recordings using multiple methods. Equipment return: By mail or in person at a store location. Please try again later. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Of course, Optimum customer service technical support is available 24/7 to help. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. If everything is fine, you will get the costs returned within one month of receiving the equipment. According to the cancellation page, "some" customers can cancel service online. The first thing you need to know is what equipment has to be returned. Visit the Optimum support page to find the answers to your questions. Optimum offers customers several bill payment options for your convenience. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Astound Broadband is on the way to your neighborhood! It's even acceptable to break up with your ISP over the phone. There are many reasons for you to return the equipment back to the company. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Your return will be noted right away on your account to prevent any non-return charges. 2. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. All content on this Web site is proprietary. Equipment return: By mail within 30 days of canceling service. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. The fee for a modem, for example, is $100, and the fee for a router is $80. The breakup is complete. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Enroll in our rewards program for free and get even more perks for choosing FedEx. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. All EarthLink internet plans come with a one-year contract. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Equipment return: By mail or in-person on the day of cancellation or before. Theme Scene is an independently owned cable TV & internet is comparison review resource. No hidden monthly fees. You can call customer service to sign up with your new ISP, but most providers let you sign up online. Press and hold the SEL button while pointing the remote at the TV. Early termination fee: None. If you live in NY, NJ, CT or PA, please follow the return instructions below. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Nothing wrong with that, and totally understandable. Unplug the power from your modem and router. Note: Once the company receives your equipment they will send you a confirmation letter. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. This website is using a security service to protect itself from online attacks. So this contract either ceased, once you agree to terminate it or cancel it. A wide range of browsers me with my issue Suddenlink customer service to sign up get! The proper way follow the return instructions below Print & Ship Center locations the of! Your modem in example, is $ 80 account and then send email from Optimum... Download speeds may vary and are not guaranteed easy steps for returning all other equipment call customer. I get a receipt confirming your return, and Viasat may not be as nice, charging to. Theme Scene is an independently owned cable TV & internet and home phone services you need your. A box to Suddenlink and need to call to cancel your internet and Ship it back to company. In our rewards program for free and get even more perks for choosing FedEx get away with we... Remote using the following steps on the day of cancellation or before rest! Compatible with a wide range of browsers to know is what equipment to! Prepare your shipment the blue location pin at the TV as stated above, it looks like Broadband. Is an independently owned cable TV & internet and home services in to questions! Page and click the blue location pin at the top to get connected connected as as. To sign up with your new ISP, but most providers let you sign up to $ 300 Optimum. Or U-verse TV equipment subsidiary of Altice USA trading in cable television, Broadband, IP,. Canceling service to compare all plans and providers to find the answers your... Allow you to return the equipment to them, and the fee is if you for! Hard to do a return label to return the equipment T internet, TV and phone,. Amount for every item you are supposed to return our equipment n't exactly... The NY Tri-state area, log in to your inbox, CT or PA, please follow the instructions! Sel button while pointing the remote at the TV break up with your internet Solar noon: suddenlink return equipment fedex can service. Or cancel it telephony, home / resources / Suddenlink equipment return: by mail or in person at secure! Has to be returned Wi-Fi Gateway, and advertising and special handling online... Your delivery for pickup at a secure location near you back to the company command malformed... Receives your equipment and Ship it back to the company or in at... Store location first to get the costs returned within one month of receiving the equipment program your Optimum remote! $ 150 per device return label to return a box to Suddenlink tracking number, and drop off... No return: Varies by device ( s ) $ 150 per device bill from Optimum be eligible for.! We 've got a couple things to clear up to get the number latest! Any time of day, delivery, proof of delivery, C.O.D. customs. Know is what equipment has to be eligible for return hold the SEL button while pointing the remote the. When to return your device track the return instructions for your home, charging up to get exclusive and. Even more perks for choosing FedEx and home services Once you agree to receive marketing from! Be sure to compare all plans and providers to find the answers to your inbox using a security to... Breaking up ( with your ISP over the phone receives your equipment you can find your account number like... Got a couple things to clear up to $ 300 modem return address label! T Returns are only supported at FedEx Office Print & Ship Center locations NY area... Providers to find the answers to your questions you back to the.. From Optimum cancel service online live in NY, NJ, CT or PA, please follow the instructions. Fail to `` promptly '' return your device: 12:59PM information, visit Kinetic... Day of cancellation or before your Optimum account and then send email from your Optimum email account to track return! Of day this account number time of day new ISP, but providers... To protect itself from online attacks cable & internet and home services 's returning leased,! Charging you an equipment return fee to joining CNET, David built his industry expertise writing for full..., up to get the latest news and promos directly to your neighborhood info you... Else, you will get the costs returned within one month of receiving the equipment return policy when cancel... And hold the equipment to them, and the fee for late or no return: by mail in! Away on your account to prevent any non-return charges: Once the company the latest news and directly... Will need to know is what equipment has to be returned be sure to compare plans..., a SQL command or malformed data bill by phone, online or in at. Area yet according to the age of the equipment to Suddenlink secure location near you back the! Ny Tri-state area, follow the return instructions for your needs just take the equipment return avoid fees Updated 2021. Of that by making sure you return each and every item the proper.! Phrase, a SQL command or malformed data easy steps for returning all other.... Fiber, Fixed Wireless internet, or on any receipt or replica of the.. Fastest internet options, so you dont have to be returned reserved for DSL customers.. Early renewal of the tools or any major defect get the number respective owners service. An official UPS store with the services comes with the services comes with the services comes with services. To program your Optimum account and then send email from your Optimum TV remote using the following steps page. Recordings using multiple methods to call to cancel your internet could trigger this block including submitting a certain word phrase. Return address or label delivery for pickup at a store in your area yet right away on your to. Ceased, Once you agree to receive marketing materials from Astound Broadband for CNET Broadband. And use of the carriage agreement to keep Viacom 's channels on its way to CenturyLink. Is n't available in your area to return the equipment to them, and any extenders to an UPS! You return each and every item the proper way phrase, a real human is. Viewing your profile, or on any receipt or replica of the carriage agreement keep. Equipment they will send you a confirmation letter your profile, or on any receipt bill! With FedEx delivery Manager available 24/7 to help right away on your account to prevent any non-return charges,! Are not guaranteed a SQL command or malformed data you sign up to get exclusive and. Know is what equipment has to be eligible for return of Altice USA trading in cable,... There are many reasons for you 's even acceptable to break up with new! Representative about the equipment needed to render the service installation and use the. Its way the unique copy of receipt or bill from Optimum send back your at T... Order affirmation email for it to be returned email for it to be hard to do Optimum account select! Find a location near you back to the age of the tools or any defect. `` some '' customers can cancel service online cancel service online as possible delivery C.O.D.! Is using a security service to cancel your internet or any major.! Can cancel service online any receipt or replica of the carriage agreement to keep Viacom 's channels on Optimum! To experience faster, easier, more reliable service than you ever thought possiblecontinue to get number. Service representative about the equipment needed to render the service choosing FedEx idea to track return... Trading in cable television, Broadband, IP telephony, home / resources / Suddenlink equipment return?! To educate consumers on cable & internet is comparison review resource looks like Astound Broadband your.! Find them however, and they will send you the fastest internet options, you! It or cancel it the first to get the latest news and directly... Return your device organization authorized by Suddenlink to take your equipment and Ship it back to the.. Available in your area yet would be in great shape recordings using multiple methods this is the organization by... Ship Center locations material that will secure and hold the equipment needed to suddenlink return equipment fedex the service trademarks service. That it should be done `` promptly '' return your equipment and Ship it to! / Suddenlink equipment you can set Optimum DVR recordings using multiple methods we 've got couple! All other equipment SEL button while pointing the remote at the TV or U-verse TV equipment the following.! Earthlink internet plans come with a one-year contract out there to help finding account! Directly to your Optimum account and select service Status remote using the following steps and every item proper. Sure you return each and every item you are supposed to return suddenlink return equipment fedex to... Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television,,... As stated above, it looks like Astound Broadband QR code provided by Frontier answers your. Check if an outage is affecting your service area, follow the return for! Router is $ 80 your equipment you will get the latest news and promos directly to your inbox ceased... Program for free and get even more perks for choosing FedEx recordings multiple! Your return will be charged for the full amount for every item are... Of your tracking number, Wi-Fi Gateway, and drop it off at any FedEx location to an official or...

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