Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. It impacts the linking ships or vehicles that will transport your package to its final destination. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. This all depends on where you are shipping your product. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. In short, it has stopped and is currently just sitting for some reason. I HIGHLY recommend the services at US Global Mail. They can advise whether they need information from you to help clear the issue. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Although this is not expected to occur often, pandemics can last for more than a year. Perhaps a hurricane has caused the cargo ship to be late leaving the port. You are visiting this site with a browser, which might not deliver the most optimal experience. Either way, the ship will most likely reach its destination late. Same, but in Hong Kong as well. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. If youve ever had a DHL shipment on hold, you know how frustrating it can be. But, more often than not, delays get addressed within one week from the original date of delivery. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. After 2-3 days, the status of the package will become normal again. Errors in the contact details of the recipient often lead to shipment delays. So, if your shipment is work-related, your work will also be impacted. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. DHL just said to be patient and that it would be sent out as soon as they had a flight available. They also have no influence over customs, which is one of the main causes of the on hold notification delay. Try it free. Your documents should be clear and valid for a swift process. What Should I Do If My DHL Shipment Is On Hold? The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. Available to private and business customers. The problem with this is the occurrence of the domino effect. Does DHL Deliver On Saturday? This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. By Tuesday, things could be up and running like normal again. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. It will also be delayed while they work out which route to use. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. This will help clear the issue and get your package moving along the shipping route to its final destination. Customs clearance usually takes only around 24 hours. Please try using a pieceID / container number if available. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Cancel anytime! This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. You might find this issue dragging on for many working days. If DHL needs additional information, then you should try to provide that as soon as possible. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. shipment on hold. Showing our 5 star reviews. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Ill also share a few tips for avoiding occurrences where DHL holds your package. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. Make sure you keep checking on it so you will know when it has arrived. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Frequently Asked Questions. Delays in shipment incur additional overhead costs and other expenses. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. It is no less to the truth that DHL is the fastest among all the package shipment brands. If there has just been a major storm or other natural disaster, this may explain it. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. Create an account to follow your favorite communities and start taking part in conversations. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. You have no further impact on the matter if you have done all of these things. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. However, natural disasters are a totally different scenario. DHL Shipment on Hold needs attention. You can likewise go to its email update feature to get . Your shipment will not be released by customs until proper and complete documentation has been received. Get a PO box online while maintaining a real street address. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. US Customs officials may request additional standards. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Unfortunately, theres only one instance where you can participate in the process and get your package moving. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. This will help to ensure that your package arrives safe and sound. What Does DHL Shipment on Hold Means? You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. Maybe they provided the street for the delivery address but forgot to include the apartment number. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. This does not mean that they lost the package or that the seller canceled the order. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Is DHL shipping to Hong Kong? I think l they do this to get additional money fro. And it all depends on the specific goods being shipped. Is DHL reliable for international shipping? Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. The shipper. The DHL on Hold message is very upsetting to see. Poland . It simply means that your package is not currently moving for one of the reasons given above. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. In this case, they will contact you. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. This will give you a full refund for your shipment. Save my name, email, and website in this browser for the next time I comment. If its being held up because of congestion issues, this will probably be fixed quite quickly. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. on the DHL Express website with your tracking number only to see the same message there for days on end. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. This specific document notifies all parties concerned about the location of the shipment. If your tracking ID is not working, please contact your shipper or online shop. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. They have never missed on any request I have asked of them in the 2+ years.. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . I'm East Coast US if that matters. Different events can cause these delays, including the following: Port congestion or route changes. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. And it all relies on the things being transported. When a ship is forced to anchor and wait, then your package will be placed on hold. Look no further! How long will this last, and is there anything you need to do to get the package moving again? Excellent!! Most issues will be resolved by DHL, and your package will start traveling again. This usually occurs if your package is coming from outside of the USA. | [Full] Travel Guide, How Late Does FedEx Deliver? It is usually due to a delay in the packages journey. Customs may hold your shipment because they require more information. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. You can usually get more information on the reason for the delay by contacting DHL customer support. The shipper or online shop can start an investigation for lost items. DHL Hong Kong handles 10s of millions of parcels a year. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Often, on hold is nothing to worry about. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. If you have done all of these things, you have no further control over the situation. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. Because of this, there is often no space available at the port for the next ship to dock. for non-commercial purpose. Not working, please contact your shipper or online shop should i do if My DHL shipment on hold to... From the original date of delivery because this could lead to further delays next ship to be clearing on. 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