Protecting our customers and their associates from financial crime is the job of our crime-fighting, fraud preventing compliance team. Help me revolut. I could easily solve it by contacting support. I’m just sorry that you’ve had this experience. Can these numbers get turned around? COVID 19 more than 13k Portfolio - Revolut Locked Account Since 13/03/2020 due funds verification - Sharing My User Experience! All my money has been in Revolut for a while and always loved the service. We understand that due to current circumstances there’s a tons of scams going on, but Revolut more than likely don’t want to loose their profits in getting more staff. Locked account. NRee March 3, 2020, 1:27pm #41. Give this a go. 'Be it from Revolut's own analysis or based on information from' partners, accounts can get locked'. Setting up a Direct Debit; Cancelling Direct Debits ; Can a merchant debit my account if I don’t have sufficient balance? My account has been locked due to high risk transactions (a refund) Chat not responding need card today as it’s my only free day until xmas to do my shopping. Qu’il s’agisse de gérer vos dépenses quotidiennes ou de planifier votre avenir avec une épargne et des investissements, Revolut vous aide à … Your account is still under review. If you sue them your case with the financial ombudsman will be prejudiced if you receive compensation from that before the FOS case has resolved. I updated my post with the steps I did before posting this in the community forum. HELP! All of which have given me next to no information. That means they can do what they want/can. Looking forward to your feedback. Then the system will temporarily lock an account and place it in a queue, until a compliance agent can review the case - after all, machines can only do so much. “This is the worst account-freezing case we have handled because of the dire problems of communication with Revolut, including the bank’s failure to provide any explanation as to the basis on which customer monies were returned to source,” said Craig Deuchrass … Some of the other negative reviews claiming their accounts were locked for a timeframe and they didn’t have access to their money. Your support chat is soooo slow . Revolut could face lawsuit from customers locked out of their accounts ... it also announced aggressive expansion plans to more than double its number of employees in 2020. Revolut is a fintech company that provides a debit card and a Swiss Army knife of an app, packed full of features including (hold your breath): a current account, peer-to-peer payments, currency exchange, multi-currency cards, day-by-day in-app insurance purchases and the option to buy cryptocurrency.. Get daily discounts and cashback . The last three months have been some of the most exciting times for everyone in the team. All accounts had previously been verified to my knowledge. Paul Armstrong Former Contributor. From May 2020, Revolut will add a 2.5% markup to the VWAP price “to account for volatility”. You can freeze/unfreeze your prepaid card instantly in the ‘Cards’ section of the Revolut app. These also allow us to see what pages and links you have visited so we can provide more Check our hours of service to see when the service is available in your region. Revolut customers have previously complained about the fintech’s heavy-handed response to the movement of large sums of money. Mon 24 Feb 2020 19.01 EST. Once again, we'd love to share how we actually track crime behind the scenes and tell you what to avoid, but if we did, fraudsters would be able to reverse engineer our techniques and get away untouched. Any funds that continue to arrive in your account will automatically be rejected and sent back to the sender. We hope to have it resolved as soon as possible. Special discount if you pay upfront. And since Q2 is coming to an end, we wanted to go through some of the, In just one year since we launched, Revolut Business helped companies pocket over $14m in fees. Screenshot_20200217_224617_com.revolut.revolut … Most said ‘your account has been temporarily locked’ before inviting them to click on a link to update their photo ID. Whilst the Account tab shows real-time transactions, the Profile tab allows you to change your card settings. Read more: Revolut loses CFO after just six months, brings in interim CFO from SLA But rest assured Revolut, you’ll loose hell of a lot more customers, After massive problems I decided to pull my money out… Revolut used to tops, now I simply do not trust it and have pulled all the money out… Simply too dangerous to leave it in the hands of a company who cannot can contacted by ANY method ( live chat ? If you have a complaint, the best way is to contact us is via the in-app chat. Join waitlist. . This means that our agents cannot share information on why your account has been locked, or how long it will be until the review is over - the law is the law and it applies to all of us. Fondator. And that Revolut would NOT give them access to their bank account or release the funds. I urgently need my money now what should i do. Revolut is a British financial technology company headquartered in London, England, that offers banking services.It was founded in 2015 by Nikolay Storonsky and Vlad Yatsenko. Getting support took almost AN HOUR. October 9, 2020, 1:29 PM EDT Updated on October 9, 2020, 4:40 PM EDT ... and that $5,000 was transferred to Revolut accounts in two transactions. But it isn't all bad news. But why does this happen? The review mostly happens in minutes, without the user even realising that their account is being checked by our compliance team. Opening an account with us takes just minutes, and because we don’t believe in branches, you can set one up directly from your phone. COVID 19 more than 13k Portfolio - Revolut Locked Account Since 13/03/2020 due funds verification - Sharing My User Experience! anne.millac February 17, 2020, 4:12pm #7. Une application unique pour toutes vos finances. In September 2020, a Romanian customer revealed he would be suing the company. Revolut also launched Revolut Plus, which offers purchase protection to customers. He said … There's nothing more frustrating than discovering that your Revolut account has been locked. We need to use these cookies to make our Connect your other bank accounts to Revolut with Open Banking and manage all your finances in one place; Learn more about Budgeting. While waiting to hear more, I could still use the app and the card. I am trying to get through to support via Facebook, App and Twitter. A spokesman for Revolut said: “We are not experiencing any technical issues relating to locked accounts. popo95 February 18, 2020, 11:44am #14. I would like to request your patience. They are ignoring me via in-app chat since then, ignoring me on facebook messenger, and today, when i contacted them on twitter they blocked me on twitter. Learn more about Money laundering and what Revolut does to prevent it - from the RevAcademy . Most said ‘your account has been temporarily locked’ before inviting them to click on a link to update their photo ID. Revolut Junior accounts for up to 2 kids; Learn more. https://www.resolver.co.uk/companies/revolut-complaints. We can confirm that accounts are not locked without reason and we do our best to have the cases sorted as fast as possible. Kenny242 8 April 2020 11:57 #164. To unlock an account, the agent must review each red flag, making sure that everything is 100% compliant. Both regulators' rules are designed to ensure that: ✅ There is a competitive landscape that supports innovation We use   cookies to personalise your experience on Revolut. It is the samebwith Paypal, they are yet to behave like a bank, so they are an electronic service provider, what means they are far from being regulated as hard a a bank. I’ve had an open chat since then which is ‘looking for an agent’, with no response I’ve also emailed a complaint to see if someone will respond. I hope you’re well. Thank you to the agent who helped me, they were very helpful and explained the problem and how to avoid it next time. Revolut is a British financial technology company headquartered in London, England, that offers banking services.It was founded in 2015 by Nikolay Storonsky and Vlad Yatsenko. We may share this information with other organisations, such as Google, So they wouldn’t elaborate as to why they decided to foreclose the account. Nikolay Nikolayevich Storonsky was born in 1984 in Moscow. What to do? Naturally, we have to stick to the rules and regulations governing financial services. Sometimes, even if the payment amount is less than £250 (or the equivalent in a different currency), your friend who receives the payment link may need to open a Revolut account before they can receive a payment. Because my account was initially limited but not completely locked. Can you solve this ASAP please?? My account has been locked due to high risk transactions (a refund) Chat not responding need card today as it’s my only free day until xmas to do my shopping. He alleges that the bank’s algorithms locked the accounts without humans having “meaningful” oversight of the process. [UNSOLVED]. The only thing (and I know you’ve been doing it for ages and fair play to you for doing it but just reminding anyone else who’s on the same boat) you need to do is to continue to be patient with them. Revolut is a financial services company dealing with other people's money. 2. Revolut blocked his account after an attempt to transfer $4,800 from a bank account. Revolut also permanently close my business Account for no apparent reason. Revolut’s success thus far has made one of its founders the UK’s youngest self-made billionaire.Nikolay Nikolayevich Storonsky was born in 1984 in Moscow. As of the 24th March 2020, Revolut is available in the US! I hope it doesn’t come to that. 08804411). And they could do nothing, just offered a number of excuses. If the system raises too many flags, from our own analysis or information from our partners, accounts can be locked. That’s why it pains me to say that I recently had found out that what I read online from other users about Revolut to be true. Can you call me on my phone?? Rest assured that we are doing everything in our power to finish the required checks and reinstate your account as soon as possible. That's when skilled reviewers may ask you for more information so that we can get to the bottom of the issue as soon as we can. I would handled this differently. Opinions expressed by … I have the metal card so I was meant to have priority service but that doesn’t appear to be the case. If you want to make a complaint related to Revolut's trading product, please c... Edit: Why do people flag this post when it is marked as a solution? During this pandemic I would like to think that the company has a lot more respect for the customers and how they are treated. Revolut Team. I tried to enter my information and it did not work. Other messages referred to authentication codes and asked recipients to visit a web page if they ‘did not request this code’. This system scans transactions, top-ups, etc and flags anything that could be a suspicious activity, until a compliance agent can take a look and make sure everything is fine. UK challenger bank Monzo also offers 16-17-year-olds bank accounts, but no others in the market have offered features to under 18s. In Lithuania, which will serve our European customers after Brexit, we are governed by the rules of the Bank of Lithuania. We would contact you as soon as possible. Please note that continuous tagging us will not make it quicker and might result in having your Twitter account blocked. Feedback. Manage your money. Why has my account been locked and how to regain access? COVID 19 more than 13k Portfolio - Revolut Locked Account Since 13/03/2020 due funds verification - Sharing My User Experience! They locked my account for security reasons and now I am unable get through to a human to help me with this. Ask HN: Revolut locked account, not answering support. Thank you for your message. A Revolut … I never thought it would happen to me, but it has and I am devastated. Other messages referred to authentication codes and asked recipients to visit a web page if they ‘did not request this code’. I top up the account using my MasterCard that I always used and in the progress I could of do some good by plating trees an initiatief from my dutch bank account witch each 100$ spend you get to plant two trees. We know that it can be frustrating to be denied access to your funds. This will happen because his transactions will be categorized as a “high-frequency”. Crucially, Revolut also offers unique UK bank account numbers and sort codes, which is something N26 halted in April 2020 in response to ‘Brexit’. and had nothing to do with me as an individual. relevant ads. As we have over 13 million users, we can't just handle this process manually. Special discount if you pay upfront. I have now got a strike on my account and if I get money sent to me again for a promotion of something business related, my account will be locked permanently. Unfortunately, at that time, we cannot unlock your account, or provide you with detailed information about our review. Unfortunately, there is no specific timeframe that we can provide, the length of an investigation varies on a case to case basis. Support was incompetent, not wishing to resolve the thing immediately, but instructing to check it in a couple of days. The same has happened to me i have been waiting for a month and no reply from them, @anon33247966 It started with them asking to verify source of funds. Support was incompetent, not wishing to resolve the thing immediately, but instructing to check it in a couple of days. My Revolut bank accounts are disrupted -- they've locked me out of them! If you continue to have difficulties during our available … Revolut a devenit cea mai valoroasă pornire a tehnologiei financiare din Marea Britanie în februarie 2020, după o rundă de finanțare care și-a triplat mai mult valoarea. Get Premium. I hoop that I will manage to do the same. This responsibility is reserved only for compliance agents. My first-hand experiences being locked out of my Revolut accounts and being kept in outer space by their support. website work, for example, so you can get promotions awarded to your account. Feedback. These transfer should reach the sending bank account within 3-5 business days. For continuation of the story can be found here: Request advice Revolute account closed by compliance while still being denied access to my investment/money. A new YMPE is set every year to reflect rising wages, and the YMPE for 2020 is $58,700. I eventually got into the live chat with someone who was very understanding and solved the problem. GinjaNinja February 18, 2020, 11:45am #15. Revolut has proudly been authorised by the UK regulator as an Account Information Service Provider (AISP) to securely use UK bank APIs. What to do? Update to Revolut Locked Account Since 13/03/2020, COVID 19 more than 13k Portfolio - Revolut Locked Account Since 13/03/2020 due funds verification - Sharing My User Experience! What is a Direct Debit? Sorry to hear of your situation. While their service is great but simply the fact they lock your account and under the cover of a source of funds verification your account remains inaccessible for weeks. Sending money to another Revolut account. Help me revolut. Revolut customers locked out of accounts 'for weeks' By Sam Barker 21 Jan 2020, 12:19pm Challenger banks have just two choices if they want to take on the big boys Revolut claims that the customer’s account was actually “locked” on 21 May 2020. I have been using Revolut since 2017 and never had any issue and if one small problem occurred. Franc 9 June 2020 22:13 #351. 17. My account has been locked due to high risk transactions (a refund) Chat not responding need card today as it’s my only free day until xmas to do my shopping. The Financial Times reported on how this happens to all bank customers in this article from July 2020. Your support chat is soooo slow . ‍⚖️. I would love to be a part of this. My Revolut bank accounts are disrupted -- they've locked me out of them! According to Revolut it relates to other factors, such as market depth and volatility. I wish you every luck with your issues but in all honesty do not hold out much hope. Another hidden fee to account for… what exactly? Global fintech Revolut recently launched a new bank account for kids, called Revolut Junior. [UNSOLVED] Feedback. The Alberta unlocking rule says that if the amount in his locked-in account is less than 20 per cent of the YMPE, he can “unlock” the account. My account has been locked due to high risk transactions (a refund) Chat not responding need card today as it’s my only free day until xmas to do my shopping. I have been supporting Revolut for a long time and am a local ambassador in my community. Check service status Get updates on issues & maintenance. Perhaps we should explore the possibility of a class action suite. Revolut has a comparable loss, but generates almost GBP 100 million more in revenue. Locked account. 11/06/2020 09:18 I can confirm that Revolut practices are simply outrageous. But why does this happen? Can you help me my account has been locked. Unlocking in practice: Johann. Join 10M+ already using Revolut. Account got charged and locked and i was instructed to chat. Wednesday, September 16, 2020. You can essentially use it as you would a current account. Connect your other bank accounts to Revolut with Open Banking and manage all your finances in one place; Learn more about Budgeting. Unfortunately under current regulations, we are not allowed to give out any details about an account that's under investigation - even if you're reading this post in the hope that you can somehow manage to convince an agent to share more details. In a nutshell: it's cheaper and it works better! Now, with the business accounts they give the same great service and ease of use as the individual accounts. Closure of my Business Account. Revolut’s success thus far has made one of its founders the UK’s youngest self-made billionaire. @RobKealey, @GeorgeR , @olga_revolut ,@rafael_revolut , @henrikbjorn , @Juliopp , @sam1 , @anon33247966 ,@neil1 ,@nikolay, #TimTom, #ars1an ,#David ,#alxjpzmn ,#Revolutbusiness, #maxbeech, #pt220035, #alexa.rodionova, #discobot, #Joshua, #iamsoworking, #neil, Are you in a similar situation? The model shows an expected 2020 case reflecting the company's recent downsizing and increasing transaction volume. “This is the worst account-freezing case we have handled because of the dire problems of communication with Revolut, including the bank’s failure to provide any explanation as to the basis on which customer monies were returned to source,” said Craig Deuchrass … This is very discouraging and I hope I get a fast answer from somebody representing Revolut or else I will definitely stop using it. Revolut Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900562. As i have been waiting for a month and have come across all sorts of financial problems. #site-feedback #uncategorized #ideas. I have the same issue unluckily i’ve stock my money there and i felt like i’ll never get it back right now i’m traveled to another country i stock all my money in revolut , they fucked me up so hard ,guess i will end up homeless in another country. I bring you good news, they do respond by chat/chance. Account with all money was blocked and i was left in the middle of Italy, some 400 km from home. The compliance department is responsible for detecting and, more importantly, preventing financial crime. Revolut locked my account and blocked me on social media. Made another twitter account, tried contacting them again and once again, they blocked me. Help me revolut. Any suggestions? Feedback. PM me if your are interested. This has been escalated to our team and we have stressed the urgency of this. Open an account in minutes. It offers accounts featuring currency exchange, debit cards, virtual cards, Apple Pay, interest-bearing "vaults", commission-free stock trading, crypto, commodities, and other services. I am afraid that we cannot make it quicker than it already is. Nevertheless it turns out that when Revolut locked my account they also denied me acces to my Investment portfolio and the money that I previously had access to. Help me revolut. I want to add that over the past few days since (13/03/2020) that Revolut locked my account they also locked out my mothers account, her boyfriend Revolut account, and a friend of mine Revolut account. So my thought was because I was dealing with an international transfer what better way to do it than using Revolut. Ask HN: Revolut locked account, not answering support. Issue solved. Putting them in a tight financial spot. Given the complexity of this issue, we require some time to look into your case and come back to you with a proposed solution. Save money every day with Rewards; Earn rewards you’ll actually use on travel, retail, restaurants and more; Unlock new offers when you use your Revolut cards; Learn more about Rewards. These allow us to recognise and count the We hope that your case is sorted soon. And with 120 new companies signing up every day, how did we achieve this milestone? Ask our community Get help from 12M+ Revolut users. And it effects even people with not free account but metal card (PREMIUM) user like myself. Facebook and LinkedIn, for the same purpose. My account was locked after I made a transfer, I have a relatively large sum of money in Revolut which I can’t use, there is no one responding to the chat, there is no telephone number to reach someone. So, we built a system that does most of the heavy lifting for us - our financial crime prevention and detection system (don't worry, no one actually uses that name). [UNSOLVED] Feedback. ✅ Financial crime can be detected and prevented wherever possible. Resolver data reports Revolut receiving 3,911 complaints in 2020… image 1242×2208 146 KB. That I had with them on the bassist’s that it wasn’t align in accordance with their T&C that. Johann lives in Alberta, where he worked and earned a pension benefit that was transferred to a LIRA when he left his job. Additionally, if standard user exchange more than £5 000 worth of any currency, he will be charged an additional 0.5% in fees. It offers accounts featuring currency exchange, debit cards, virtual cards, Apple Pay, interest-bearing "vaults", commission-free stock trading, crypto, commodities, and other services. They locked my account because I had a few payments from a friend who put the reference as ‘Promo’ - I was told by the live agent that I am not allowed to have any payments that relate to a business. I don’t think FCA approves of third parties to hold our funds just because they haven’t got enough staff for verification puroposes Expected ATA 3 weeks (1 week left since I made the complain). I want to add that over the past few days since (13/03/2020) that Revolut locked my account they also locked out my mothers account, her boyfriend Revolut account, and a friend of mine Revolut account. I call upon your support & speciaal thanks to our community leaders: Your support chat is soooo slow . ✅ Make sure that if you’re uploading documents that images and text are clear, they are your documents and they are up to date and valid 'Be it from Revolut's own analysis or based on information from' partners, accounts can get locked'. After waiting hours in what I was told was a 6 minute queue I gave up… You will need to type 'live agent' to speak to support directly What is the maximum amount payable in a single direct debit transaction? So I was happy because I managed to plant over 1230 trees over the past few months since they started with that initiatief and my contribution was just 100 dollars a year onto of my month subscription. So I managed to hit that goal of 1200 (trees planted) sadly, I regret doing it. Your whole financial life at your fingertips. The price you can see in the Revolut app is locked in at the time of the exchange and is calculated as a Volume-Weighted Average Price (VWAP) with a mark-up of 1.5% to account for trading volatility. My first-hand experiences being locked out of my Revolut accounts and being kept in outer space by their support. My account has been blocked too and I have been trying since Thursday but still stuck on “looking for agent” screen and do not know what to do. I am sorry that this is the case, but under certain circumstances, we have to make these difficult decisions. Our compliance team also liaises with external partners and intelligence networks, to detect and remove fraudulent accounts quickly, before any damage can be done. Recchan 11 June 2020 01:49 #67. class action … And they could do nothing, just offered a number of excuses. Last modified on Mon 24 Feb 2020 19.05 EST . FR My account has been locked due to high risk transactions (a refund) Chat not responding need card today as it’s my only free day until xmas to do my shopping. Introducing Revolut - your account for global fee-free spending, free international money transfers and instant payment notifications. where necessary. New users: Please read this first for help! Which I understand, I have looked at opening a business account but I aren’t by law, self-employed so It isn’t going to work for me. In the UK we are governed by the UK financial regulator - the Financial Conduct Authority or FCA. But sometimes this process can take longer. Money laundering and what Revolut does to prevent it, Enjoy attractive FX rates when you pay for your online shopping with Revolut, Crypto reaches milestone $1trillion dollar market cap , Samaritans trains Revolut support agents to better spot and support vulnerable customers. number of visitors to our website, and see how visitors browse our website, so we can improve it Flobogdan2 10 June 2020 21:57 #66. Nevertheless it turns out that when Revolut locked my account they also denied me acces to my Investment portfolio and the money that I previously had access to. Occasionally our models, like any monitoring system, can highlight genuine activity as suspicious. When I update Revolut there is a problem with my account: I must use a passcode for my telephone. Nous sommes là pour vous aider. Because this is eventually lead to trigger the systeem and resulting in flagging my account (on 13/03/2020) for funds verification.Which ultimately resulted in me losing acces to my Revolut investment portfolio with over (13K$). Hi my account has been locked since Saturday (30th May) at 20:20 without any explanation. Je vous explique simplement nous étions en août 2020 et voilà que mon compte revolut bloque sans raison. Hi there can someone please respond I need access to my account! Request advice Revolute account closed by compliance while still being denied access to my investment/money. In addition, I have recommended Revolut services to many of my friends and family members. I am travelling abroad and my card, my app and the support chat have not been working for 2 days. He alleges that the bank’s algorithms locked the accounts without humans having “meaningful” oversight of the process.
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